Director of Customer Success (K-12) (Remote)

Remote

Company Overview: Effective School Solutions (ESS) is one of the country’s leading providers of school-based mental health solutions, helping districts improve the mental health of K-12 students with accurate behavioral disorders including depression anxiety, severe trauma, grief, intense behavioral challenges, and more. Serving over 4,000 students in nine states, ESS was founded based on the concept of offering the types of higher acuity clinical care that students would normally receive in a private practice or private school setting.

Position Overview: We are seeking an experienced and passionate Director of Customer Success (K-12) to oversee the success of our clinical programs in school districts nationwide. The ideal candidate will have a strong background in customer success, account management, or educational support services, and a passion for and/or an understanding of mental health challenges in educational settings. In this role, you will collaborate with clinical leaders to meet and exceed program impact, customer retention, expansion, and overall satisfaction goals.

While this is a remote position, we are specifically considering candidates located in the New Jersey, New York, or Connecticut area due to the need for regular travel within these regions.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for account success and renewal for portfolio of school districts, ensuring a high level of client satisfaction and 100%+ net retention score and 15%+ annual growth within region.
• Build and maintain strong, long-lasting relationships with key stakeholders, including regional clinical leadership, district and school administrators, clinicians, and teachers.
• Lead regular check-ins and meetings with school district representatives to review program progress and address any concerns.

Program Implementation and Oversight Using Data and Analytics:

• In partnership with the Regional Vice President and Regional Clinical Directors, oversee the successful implementation of mental health support programs in assigned school districts.
• Monitor and evaluate program effectiveness, providing feedback and recommendations for improvements.
• Work with data analytics team to analyze program data to measure outcomes and impact.
• Prepare and present detailed reports on program performance to school district stakeholders and internal teams.

Strategic Planning and Expansion:

• Collaborate with the clinical leadership team to develop and execute strategies for program renewal, expansion, and improvement.
• Lead the contracting, pricing, and negotiating process for accounts under management.
• Conduct analysis to identify reimbursement opportunity for districts in region.
• Identify opportunities for new partnerships and program enhancements.
• Partner with grant team to source for alternative funding to support program renewal and expansion, as needed.
• Track various stakeholder engagement and activities through Salesforce.
• Contribute to the development of marketing and outreach materials to promote the programs in region.

Qualifications:

• Bachelor’s degree, required.
• 8+ years of school partnership, account management, or sales experience, with a minimum of 5+ years in the K-12 Education sector highly preferred.
• Strong presentation and negotiation skills to influence decision-makers.
• Proven experience in account management, customer success, or a related role, preferably in the education or mental health sector, preferred.
• Good understanding of mental health issues and interventions in educational settings.
• Excellent communication and interpersonal skills.
• Ability to analyze data, present data driven content, and generate actionable insights utilizing data.
• Strong organizational and project management skills.
• Effective listening skills to understand client needs and respond appropriately.
• Ability to travel within region as required.

Why join Effective School Solutions?

• ESS is focused on addressing one of the biggest challenges our country is facing - - the mental health of our youth.
• ESS is a dynamic organization with a strong record of accomplishment of innovation and growth. • ESS provides staff with excellent career growth opportunities.
• ESS provides extensive time off tied to the school calendar, with limited summer hours. ESS prioritizes and gives value to a clinician’s work-life balance.
• ESS offers staff competitive compensation and benefits offerings.
• ESS values clinician voice and perspective and has multiple methods to give feedback and input on company decisions

ESS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.