Electronic Distribution Specialist- Remote

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Electronic Distribution Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role you will be responsible for supporting the rapid growth of direct connect remote source hotel, feature, car, and air product through effective implementation project management, system configuration, and usability testing.

A successful Electronic Distribution Specialist will:

• Manage process to successfully implement electronic links to hotel, feature, car, and air product utilizing available remote interface technologies supported by ALG and Trisept Solutions.
• Effectively communicate and facilitate meetings with suppliers, internal ALG departments and Trisept Solutions as necessary to support remote source initiatives.
• Perform analysis of remote source product as needed.
• Work with all ALG business units to support distribution of product through remote source interface links.
• Monitor daily and effectively respond to Electronic Distribution Team mailbox emails.
• Investigate and resolve remote source issues reported through Case Management system and PB Research team.
• Elevate system issues through Trisept Solutions.
• Perform required testing/test scenarios for each implementation project to ensure accuracy and quality standards with the dynamic connection.
• Provide meaningful feedback and insight on Trisept projects involving remote source functionality and/or usability.
• Other duties as assigned

Requirements:

• Bachelor's degree (BA) from four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience
• Travel industry knowledge or experience
• Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
• Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Engineering and Technology – Knowledge of the design of computer systems, networks, communication and software
• Complex Problem-solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Instructing – Selecting and using training/instructional methods and teaching others how to do something
• Negotiation – Bringing others together and trying to reconcile differences
• Persuasion – Persuading others to change their minds or behavior
• Judgment and Decision-Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

At ALG, we strive for a world of understanding and care.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.