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Clerk I - job 1 of 2

Title: Clerk ILocation: This position will work a onsite model. Ideal candidates will live within 50 miles of 1285 Northland Dr Saint Paul, MN 55120 one of our PulsePoint locations.The Clerk I will be responsible for providing basic clerical activities in support of a department.How you will make an impact:• Makes and receives phone calls to exchange information to accomplish tasks.• Routinely files work, reports, etc. in case files and designated areas.• Sorts, labels, alphabetizes documents/files, etc. for others to execute work effort.• Extracts, sorts, preps, batches and routes documents within the company as needed.• Operates camera/scanner and retrieves previously scanned information as needed.• Copies incoming and outgoing correspondence.• Ensures rejected claims were denied correctly or determines if those claims should be matched to a member.• Manually matches or denies claims that are halted in our system because of inadequate information.• Navigates proprietary software systems to locate member information.• Ensures compliance with HIPAA and HITRUST information security requirements to protect client information.Minimum Requirements• HS diploma or GED and related work experience; or any combination of education and experience which would provide an equivalent background.• Experience in operating basic equipment required.• A valid state driver's license may be required.For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
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What You Should Know About Clerk I, Elevance Health

Elevance Health is on the lookout for a dedicated Clerk I to join our team in Mendota Heights, MN. This position is a fantastic opportunity for someone looking to grow their skills in a supportive environment. As Clerk I, you'll play a crucial role in providing essential clerical support to ensure everything runs smoothly. Your day will involve making and receiving phone calls, filing documentation, and sorting through various reports. You’ll also get hands-on experience with our proprietary software, allowing you to efficiently navigate member information while ensuring stringent compliance with HIPAA and HITRUST standards. We value effective communication, problem-solving abilities, and a keen eye for detail, making these skills essential for the role. If you're detail-oriented and thrive in a structured environment, we want to hear from you! Elevance Health isn’t just any healthcare company; we’re dedicated to improving lives and enhancing community well-being. Join us and be part of our mission to make healthcare simpler for everyone. We offer competitive rewards and a fulfilling workplace culture designed to promote your professional growth. Interested candidates who live within 50 miles of our PulsePoint location are encouraged to apply. Come make an impact with us at Elevance Health!

Frequently Asked Questions (FAQs) for Clerk I Role at Elevance Health
What are the responsibilities of a Clerk I at Elevance Health?

As a Clerk I at Elevance Health, you will be responsible for various clerical activities, such as making and receiving phone calls, filing documents, sorting and labeling files, and preparing documents for routing. You'll also operate equipment like cameras and scanners, ensuring compliance with HIPAA and HITRUST standards while managing sensitive information.

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What qualifications are required for the Clerk I position at Elevance Health?

To qualify for the Clerk I position at Elevance Health, you need a high school diploma or GED along with relevant work experience. A valid state driver's license may be required, and it's essential to have strong communication, problem-solving, and analytical skills to succeed in this role.

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How does Elevance Health support professional growth for Clerk I positions?

Elevance Health is committed to the personal and professional growth of its associates, including those in Clerk I positions. We create an engaging culture that encourages skill development and offers a range of market-competitive total rewards programs, including merit increases and professional development opportunities.

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What is the work model for the Clerk I role at Elevance Health?

The Clerk I role at Elevance Health follows an onsite model, where candidates are required to work at one of our PulsePoint locations in Mendota Heights, MN. Candidates must live within 50 miles to qualify for this position.

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How does Elevance Health ensure a safe work environment for employees?

At Elevance Health, the well-being of our associates is a top priority. We require new candidates in certain roles to get vaccinated against COVID-19, ensuring a safe work environment. Additionally, we adhere to all federal, state, and local laws regarding health and safety.

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Common Interview Questions for Clerk I
Can you describe how you prioritize your tasks as a Clerk I?

When answering this question, focus on how you assess deadlines and categorize tasks based on urgency and importance. Mention specific methods you use for organization, like digital calendars or to-do lists, to showcase your time management skills.

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How would you handle a situation where you encountered a discrepancy in information?

Discuss the importance of accuracy and how you would investigate the discrepancy by cross-referencing existing documents and seeking clarification. Emphasize your problem-solving skills and commitment to compliance with procedures.

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What experience do you have with filing and document management?

Provide examples of your previous filing systems, whether physical or digital, and how you maintain organization. Highlight any software or tools you are familiar with that help you efficiently manage and retrieve documents.

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How do you ensure confidentiality when handling sensitive information?

Answer by explaining your understanding of HIPAA and HITRUST regulations, and how you apply those standards in your daily work to protect client and member information. Mention specific practices you follow to maintain confidentiality.

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Describe your familiarity with basic office equipment.

Share your experience using office equipment such as copiers, scanners, and fax machines. Highlight any troubleshooting skills you have developed and your ability to learn new technologies quickly.

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How do you adapt to new software and tools in the workplace?

Talk about your approach to learning new software, such as taking the initiative to seek training or tutorials. Illustrate your adaptability by sharing a specific instance where you successfully learned a new tool that enhanced your work.

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What is your approach to effective communication in a team environment?

Discuss your communication style and the importance of clear, concise, and professional dialogue. Provide examples of how you've used active listening and constructive feedback to foster teamwork.

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Can you provide an example of a time you solved a problem in a previous job?

Share a specific situation where you identified a problem, developed a plan to address it, and executed that plan successfully. Highlight your proactive mindset and problem-solving skills.

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What motivates you to excel in a clerical role like Clerk I?

Reflect on your passion for organization and helping others. Discuss how contributing to a team's success and improving processes motivates you to perform at your best in clerical work.

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How do you manage stress and tight deadlines in your work?

Describe your strategies for managing stress, such as staying organized, setting realistic goals, and taking breaks when needed. Emphasize how these strategies help you maintain focus and complete tasks on time.

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Our mission is to improve lives and communities. Simplify healthcare. Expect more.

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Full-time, on-site
DATE POSTED
December 4, 2024

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