Customer Service Rep (5914) - 19099 Pineville Rd

As a Customer Service Representative (CSR) at RPM Pizza, your primary role involves engaging with Customers, taking their orders, and ensuring they have a delightful experience. You’ll be a part of a dynamic team focused on upholding the brand's image, providing exceptional service, and contributing to a clean and welcoming environment.

To become a Customer Service Representative at RPM Pizza, you need to be at least 16 years old and possess a strong willingness to learn. Good communication skills and basic math abilities to handle cash transactions are beneficial. An outgoing personality and a positive attitude are essential in making our Customers smile.

RPM Pizza supports its Customer Service Representatives through comprehensive training programs, ensuring you’re well-prepared for your role. We focus on personal development and offer continued education through RPM Pizza College, alongside flexible work hours and competitive pay.

The work environment at RPM Pizza is vibrant and supportive. As a Customer Service Representative, you’ll be part of a fun team that values collaboration, diversity, and a positive atmosphere, allowing you to express your personal style while delivering service excellence.

RPM Pizza offers various benefits to Customer Service Representatives, including competitive hourly pay, flexible scheduling, medical, dental, and vision insurance eligibility for those working an average of 30 hours a week, and a 401K program. We also provide product discounts and opportunities to give back to the community.

Yes, a Customer Service Representative at RPM Pizza has numerous opportunities for career advancement. Many of our CSRs grow into management roles or even become store owners after undergoing our world-class training and development programs.

Customer Service Representatives play an essential role in RPM Pizza’s community engagement efforts. Through partnerships and charitable donations, you’ll have opportunities to make a positive impact and contribute to local initiatives, embodying the spirit of giving back.

Share any previous work experiences where you interacted with Customers, emphasizing your communication skills and how you handled challenges to ensure a positive Customer experience.

Explain your approach to conflict resolution, focusing on active listening, empathy, and working towards a solution that satisfies the customer while following company policies.

Describe a specific instance where you collaborated with your coworkers to achieve a common goal, highlighting your communication skills and teamwork.

Discuss how you organize tasks by urgency and importance, providing examples of how you managed multiple responsibilities in previous roles.

Define excellent customer service in your own words, emphasizing the importance of creating positive experiences, resolving issues promptly, and building customer trust.

Share your strategies for maintaining motivation, like setting personal achievable goals, supporting teammates, and focusing on the satisfaction of helping customers.

Provide a specific example that demonstrates your dedication to customer satisfaction, showcasing your problem-solving skills and initiative.

Explain your methods for ensuring order accuracy, such as repeating back the order for confirmation and double-checking before submission.

Discuss your passion for service, the reputable brand of RPM Pizza, and how you align with their values, emphasizing the opportunity for growth and community involvement.

Share your aspirations within the company, whether it be advancement to management or ownership, and how this role is a stepping stone to achieving those goals.