Housekeeping Manager – The Retreat Center

Job Title: Housekeeping Manager – The Retreat Center

Ministry/Department: The Retreat Center/Housekeeping Department

Reports to: General Manager

Status: Full-time, exempt

Supervisory Role: Yes

Objective

Provide management and oversight for all housekeeping services which provide the cleanliness of all cabins, guest rooms, hallways and public areas of The Retreat Center. Duties include, but are not limited to, the supervision of servicing guest rooms daily in accordance with The Retreat Center cleaning procedures, stocking supplies, replacing bed linens and replenishing guest room supplies. This position requires strong leadership and personnel management skills, with attention to detail, scheduling and conflict resolution capabilities. 

Key Responsibilities

• Oversee and ensure that all systems, staff and schedules for the Retreat Center Housekeeping Ministry are efficiently implemented
• Oversee the day-to-day operations of the housekeeping ministry
• Direct the assignment, execution and prioritization of all housekeeping tasks based on the events schedule and operational tempo
• Manage the housekeeping staff schedules and monitor work progress
• Ensure compliance with all environmental and safety regulations
• Monthly audits of housekeeping maintenance – light bulbs and air filters
• Assist in creating and maintaining the Housekeeping Ministry annual budget
• Recruit serve staff; ensure they are utilized and supported
• Provide the General Manager with essential reports, trends and goals
• Other duties as assigned

Competencies

• Model the Eleven22 Retreat Center’s mission, vision and core values
• Ability to maintain strict confidentiality
• Ability to adapt to change
• Strong proactive communication skills
• Demonstrated ability to make disciples who make disciples
• Possess strong organizational, planning and problem-solving skills
• Manage confidential and sensitive information with discretion
• Efficiently meets deadlines
• Anticipate needs of the Retreat Center team

Education and Experience

• 3-5 years of housekeeping experience

• Ability to organize multiple projects, events and personnel with minimal supervision
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision  
• Have strong computer skills, proficient in Microsoft Outlook, Word and Excel and have the ability to learn and use new computer software

Position Type/Expected Hours of Work

This is a full-time, exempt position. Normal days and hours of work are Monday thru Friday, 8:30am-5pm. During scheduled events and gatherings, work hours and days may vary, to include weekends and after hours. Flexibility is a must.

The church has several big events, (“All-Skates”) throughout the year to help further the mission of Eleven22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This job operates in a professional environment. This role routinely uses industry standard housekeeping products, cleaning solutions and equipment. In addition, while performing the duties of this job, the employee is occasionally exposed to an outdoor environment on 3,500 acres of South Georgia coastal woodlands, to include intercostal waterways, swamps and dense forests. Encounters with various wildlife (feral hogs, deer, snakes, alligators, spiders, ticks, mosquitos and other insects) are common.

Physical Demands

This role requires a mixture of physical demands. While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, stoop, bend, kneel or crouch. The employee must be able to stand/walk for long periods of time (up to eight hours) and the ability to push/pull up to 50 pounds. Must be able to lift items of up to 15 pounds, bend and stand, load and unload laundry apparatuses. Extreme summer heat as well as cold, wet winters are expected.

Ministerial Exception

The ministerial exception furthers the purposes of the Free Exercise and Establishment Clauses of the First Amendment by barring legal claims against church bodies by staff members who perform religious functions. All church pastors are subject to the exception, but a formal ministerial credential is not required. While there is no rigid formula to determine other church staff members that qualify, various factors are considered to determine which staff members are subject to the ministerial exception (please see handbook).

Staff members who qualify under the ministerial exception are not covered by federal and state employment and anti-discrimination laws. Please see the Human Resources Ministry team if you have questions on whether you are subject to the ministerial exception.

Code of Conduct

1. We live authenticity
2. We are gospel-centered and mission-focused
3. We are family
4. We are lifelong learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

The Eleven22 Retreat Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. The Eleven22 Retreat Center reserves the right to discriminate on the basis of religion to the full extent permitted by law.