Enterprise Solutions Engineering

As an Enterprise Solutions Engineer at ElevenLabs, your responsibilities include collaborating with Account Executives to enhance the technical aspects of the sales process, working directly with customer technical contacts for bespoke support, crafting technical demonstrations that showcase our product's value, developing technical enablement resources, and building self-service tools that empower clients. Additionally, you'll analyze integration patterns to collaborate with product teams on effective solutions.

To succeed as an Enterprise Solutions Engineer at ElevenLabs, you should have a strong technical background, particularly in software development and architecture, with proficiency in Python. Experience with customer engagement is important, whether from previous roles or relevant projects. An ability to empathize with both customers and internal teams is crucial, along with excellent communication skills to adapt your messaging for diverse audiences.

At ElevenLabs, we champion a remote-first approach, so as an Enterprise Solutions Engineer, you can work from anywhere within designated time zones ranging from UTC+2 to UTC-05:00. Our structured workflows optimize asynchronous collaboration, allowing teams across 30+ countries to work together effectively while minimizing unnecessary meetings.

Joining ElevenLabs as an Enterprise Solutions Engineer opens doors to continuous growth. You will have access to collaborate with AI leaders, uncover new skills, and contribute to projects that align with your strengths, ensuring that your career trajectory is as dynamic as our fast-paced industry.

The culture at ElevenLabs is driven by innovation, autonomy, and accountability. As an Enterprise Solutions Engineer, you'll join a passionate and diverse team that values creativity and early contributions to technology. We support initiatives that foster team collaboration, such as annual company offsite meetups to strengthen connections and celebrate our progress together.

In my experience as an Enterprise Solutions Engineer, I prioritize understanding each customer's unique needs and challenges. I initiate discussions to gather comprehensive feedback and involve them in the solution development process, ensuring they feel valued and their voices are heard throughout our collaboration.

I have extensive experience crafting technical demonstrations that showcase product features in a way that resonates with different audiences. I focus on the customer’s context, tailoring the presentation to their specific use cases, which helps illustrate the product’s value and effectiveness.

I believe that open communication is essential in resolving conflicting technical requirements. I would facilitate discussions with stakeholders to understand their perspectives, then work toward aligning these needs into a cohesive solution that satisfies all parties involved.

I have a solid background in Python programming, including experience in software development and architecture. This enables me to effectively identify integration patterns and assist customers in implementing solutions that align with their existing systems and enhance their operations.

To ensure scalability, I focus on identifying common patterns in technical requirements and streamlining processes. I document successful implementation strategies and continuously assess them for improvements, which helps in productizing common features that can be scaled across numerous clients.

I immerse myself in the AI voice technology landscape by engaging in professional development opportunities, attending industry events, participating in relevant online forums, and following thought leaders in the field. This continuous learning approach enables me to bring innovative ideas to my work and offer insightful solutions to clients.

I prioritize tasks by assessing project deadlines, customer impact, and resource allocation. I keep organized through digital management tools and ensure constant communication with stakeholders to stay aligned on expectations, which helps deliver high-quality results in a timely fashion.

Certainly! In a previous role, I worked with a prominent client struggling with integration issues. I led a team that identified their pain points, crafted a tailored solution using our products, provided comprehensive technical support during implementation, and ultimately improved their operational efficiency significantly.

I assess the audience's expertise level beforehand and adapt my language accordingly. For technical audiences, I delve into specifics and terminology, while for non-technical stakeholders, I focus on benefits and high-level concepts, ensuring clarity and comprehension at all levels.

The rapid pace of innovation in voice AI is incredibly exciting! I find it rewarding to engage in groundbreaking work that transforms how people interact with technology, while also pushing the boundaries of what’s possible in communication, accessibility, and user experience.