Community Care Manager / RN or LCSW

The Community Care Manager at Emory Healthcare plays a vital role in providing longitudinal care management services for high-risk patients. This encompasses conducting comprehensive assessments, creating and implementing individualized care plans, and collaborating with patients, families, and healthcare providers to ensure the best possible care. You'll be advocating for patients and addressing social determinants of health, making your expertise crucial for a successful healthcare delivery.

To apply for the Community Care Manager position at Emory Healthcare, you need a Bachelor's degree in nursing (BSN) or a Master’s degree in social work. You must have a current RN or LCSW license in the state of practice along with a minimum of three years of experience in clinical settings or as a case/care manager. Additionally, having basic computer skills and a clean driving record is essential.

Emory Healthcare is committed to your professional growth as a Community Care Manager. We provide ongoing mentorship and leadership development programs tailored to help you advance in your career. Our supportive work environment encourages continuous learning and offers resources for further education, including options like Student Loan Repayment Assistance, ensuring you can thrive in your role.

The work environment for a Community Care Manager at Emory Healthcare is collaborative and dynamic. You will be part of a dedicated team focused on patient-centered care. Our culture is rooted in mutual support and shared goals, allowing you to work flexibly and independently in a rapidly changing healthcare landscape.

Yes! Emory Healthcare offers various pathways for career advancement for Community Care Managers. Whether you're looking to take on a leadership role or expand your clinical expertise, our array of mentorship programs, continuous education support, and team leadership opportunities prepare you to further your career within our comprehensive health system.

In discussing your care management experience, focus on specific patient populations you've worked with, the types of assessments you conducted, and how you collaborated with healthcare teams to develop care plans. Highlight your advocacy work and any improvements you've made in patient outcomes to reinforce your capabilities.

When answering this question, illustrate your systematic approach to complex cases, which may include thorough assessments, meticulous planning, and the vital role of communication with patients and healthcare providers. Share examples where you navigated challenges or developed innovative solutions.

Discuss your methods for fostering patient engagement, such as clear communication, education, actively involving them in care planning, and utilizing motivational interviewing techniques. Emphasize the importance of building trust and rapport to empower patients.

Talk about your organizational skills and time management strategies, such as using case management tools to track patient needs and prioritizing based on risk level. Providing an example of a high-stress situation where you effectively managed competing priorities will strengthen your response.

In your response, define social determinants of health and discuss their impact on patient care. Give examples of how you've addressed these factors in your previous roles, showcasing your comprehensive approach to care management that goes beyond medical needs.

Be ready to describe a specific care plan you've created. Include details about the patient's needs, how you assessed the situation, the goals you set, and the outcomes achieved. Illustrating your ability to create effective and patient-centered care plans will demonstrate your qualifications.

Explain the communication strategies you employ with your team, such as regular check-ins, structured meetings, and utilizing technology for coordination. Highlight any successful outcomes that stem from excellent teamwork and communication.

Discuss how empathy influences your interactions with patients and healthcare providers. Share how you apply empathy when understanding patient needs and addressing their concerns, reinforcing that empathy is crucial for effective care management.

Share your strategies for staying updated on healthcare regulations, such as attending workshops, participating in professional organizations, or subscribing to relevant publications. Emphasize the importance of compliance and how it impacts patient care.

Express your passion for patient care and advocacy as motivating factors. Sharing personal stories or experiences that have shaped your commitment to this profession can resonate well with interviewers, showcasing your dedication to the role.