Network Operations Associate

Empassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.

Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.

Empassion is a hybrid remote/in-person company, with headquarters in NYC. We prioritize asynchronous work and communication but are quick to get on a call, Zoom, or even flight if the situation requires higher fidelity discussion. You will have the opportunity to spend time with colleagues in person, including an all-team offsite 1-2x per year (location varies).

About the role:

As a Network Operations Associate, you will play a critical role in enhancing internal operations and creating new processes as we deepen and grow new customer relationships. You will join a fast-paced, nimble team of operators who are focused on improving the lives of seniors with serious illness. 

You like to get stuff done! You will be responsible for credentialing our fast-growing provider network, and collaborate cross-functionally with colleagues on processes and policies to optimize workflows. You will also work closely with Empassion customers to drive partnership success and patient impact. You will proactively identify opportunities for operational improvement.

The Network Operations Associate will report directly to the Chief Financial Officer and work closely with our VP, Network Contracting & VP, Operations.

Why you belong here and how you will grow:

You are a hard working, customer-focused operator excited to be a contributor critical to Empassion’s growth and success. You are a strong communicator with a bias to action and are comfortable building new processes, and implementing them both internally and externally to enhance operations. This position will allow you to think creatively to overcome challenges, become a strong operator in high-growth settings, enhance your healthcare expertise, and contribute to the successful operation and growth of our business. 

We are dedicated to cultivating relationships built for trust and meaningful experiences that promote your growth. We recognize the value of autonomy, flexibility, and ownership while keeping sight of the importance of real-life experiences. We do not accept anything less than respectful, supportive, and growth-oriented teammates.

• Credentialing and re-credentialing of providers end-to-end, at times managing high volumes of credentialing caseloads and managing Empassion’s Credentialing Committee meetings
• Pioneering best practices and new workflows to manage provider credentialing
• Managing the claims submission process in collaboration with Data & Analytics and Partner Success 
• Collaborating with cross-functional teams, both internal and external stakeholders, to continuously improve the way we work
• Research to help define policies and processes
• This position could provide opportunity for career advancement and growth within the department for the right person

• Bachelor’s Degree or equivalent work experience; 2-5 years of work experience
• Proficiency in Microsoft Office & Google products
• Proficiency in Salesforce
• Excellent customer service skills with attention to detail
• Ability to communicate clearly with staff, leadership and providers
• Highly organized and self-motivated individual with ability to adapt to various workspaces and work autonomously

• Familiarity with NCQA Standards
• Familiarity with Verifiable Platform
• 1+ year of credentialing experience in the healthcare industry

• Competitive compensation with a simple and clear compensation philosophy
• Coworkers who are best-in-class clinicians, operators, and technologists
• Opportunities to grow your skill set and a preference for internal promotions
• A role where you can finish challenging days knowing you’re making a difference working on a truly important problem

Remote vs. In person

Though Empassion is a fully remote company, we do have programming and events which require us to be in person, including team and company-wide meetings.  

Security

Empassion will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Empassion, please notify us at: info@empassion.com

EEO

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a policy of Empassion not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.