Employee Communications Senior Specialist

About the team

The employee communications team drives internal communications within Zillow Group, and is passionate about advising, engaging, and encouraging employees to deliver on our company mission, strategies, priorities and values. This role will report to the Zillow Group senior manager of employee communications, working closely with corporate communications, leadership communications, public relations, human resources, and other lines of business communications leads.

About the role

The Zillow Group employee communications team is looking for a senior specialist to support employee communications. This person will be responsible for driving company-wide and line of business-specific internal communications that improve employee understanding and engagement of Zillow's mission, values and strategy. The successful candidate will work closely with communications colleagues, business leaders and partner teams to develop first-rate internal communications.

Key Responsibilities

• Craft content to improve employee awareness and understanding of company mission, strategy, priorities and results, such as news articles, blog posts, emails, talking points and slide development / presentations.
• Identify, create, and distribute strategic content in support of large-scale employee programs. This includes new and ongoing talent management initiatives, ERG activations and company-wide all-hands meetings and Q&A sessions.
• Own cross team reporting including running reporting dashboard, compiling monthly and quarterly metrics, and helping identify metrics for measurement.
• Provide communications advice, counsel, mentor and support to senior leaders and partner teams about employee communications.
• Facilitate meetings within the team and with cross-functional partners.
• Develop critical communications plans to aid in organizational change and ensure employees have a clear understanding of programs and strategy decisions.
• Partner with the in-house editorial team to build employee videos, graphics, etc. for employees.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $82,400.00 - $131,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of communications experience either in-house or at an agency. If agency, need experience working directly with accounts in client facing role.
• Strategic storyteller and excellent writer, editor who can quickly understand and articulate what employees need to know, feel and do.
• Ability to connect the dots for employees with content that’s impactful and memorable.
• Fast paced self-starter with good judgment, a strong attention to detail and the ability to drive progress amid ambiguity.
• A data enthusiast with experience using KPIs, dashboards and measurement to enable data-driven communications strategies.
• Experience in the hands-on, day-to-day management and measurement of communication channels such as Slack, intranet and newsletters is a plus
• Experience with employee communications, employer brand, HR, DE&I and culture storytelling is a plus.
• High levels of adaptability, willingness to jump in to help the team, curiosity and passion, with strong interpersonal communication skills.
• Bachelor’s degree required, ideally in Communications, Public Relations, Journalism or Business Management.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.