Employee Experience Manager

Your gift is connecting and reconnecting people with the reasons they do what they do at work. Your experience has convinced you that it's possible to get the right result with the right equation: Great people + great managers + common purpose x self-expression = great culture. The role of the Employee Experience Manager elevates what we believe is true and good, from the first day of employment on. Using your Superpowers, you make it easy for people to do the right things.

Our amazing Employee Experience Manager has just been promoted and we have big shoes (and many hats) to fill.
If you're curious about why this role is so important to Life is Good, read on...

We spend most of our waking hours at work. You can go home feeling like you have a good job OR like you are making the world a better place because you know that what you do matters. The difference is immense. We believe that doing what you love and loving what you do creates mental health for you and everyone around you. Priceless.

We know what makes great workplaces work:
1. Values aren't words on a wall. They are discovered through what we say and do. They are embedded in every process, every meeting, and every decision.

2. Managers make a huge difference in the workplace experience and they are not all the same. What great managers share is a common belief that their job is to discover people's strengths and help them find ways to use them more often.

3. Optimism is the most direct way to live a healthy, happy life. Art unites us.

If you are feeling a sense of relief because you may have found your people, please continue.

This role is based in both our workplaces: one in Boston, MA, where we share a beautiful historic space in person, on Wednesdays and Thursdays, and the other in Hudson, NH, where we are building a brand new makers "Factory" to accommodate our growth.

We provide home workstations for all Boston-based employees so they can work comfortably from home, too.

We ask some important questions during this process. It's our way of handing you the mic so you can tell us your story. Please don't miss that part and take your time answering the questions. Everyone who applies will get a response. We know that's not the norm. We set a high bar.

YOUR OBJECTIVE

You provide outstanding employee experience, cultural immersion, and productivity through discovering, delivering, and improving the employee experience.

Requirements

YOUR JOB

Essential Duties and Responsibilities

• You exhibit genuine and sustained desire to improve every aspect of the employee experience, particularly during the first 90 days of employment
• You envision and execute the new hire PowerUp experience
• You produce the employee experience metric dashboard and present progress quarterly
• You create and execute forms and processes that simplify, clarify and ensure completion of key People and Culture activities
• You ensure all employees have annual goals within 30 days of hire
• You ensure all employees have updated Job Descriptions visible in Namely
• You research, recommend and implement development resources, cultural events,
• You make it easy for people to do the right things by providing effective application support, process improvement opportunities, and data-driven feedback loops
• You research, recommend and implement tools, templates, shortcuts, time-savers and training that enable more productive accomplishment of LIG strategies and plans (examples: Trello, roadmap, Formsite, Jira, etc.)
• You seek, share and use feedback to constantly improve the employee experience
• You use creative communication to regularly promote Life is Good benefits
• You provide effective employee development resources
• You deepen employee cultural connections from date of hire throughout employment
• You plan, project manage and execute company cultural events and activities:

• You have an in-depth practical knowledge of the employee experience
• You expertly use a variety of productivity tools and applications
• You have experience successfully planning, scheduling and organizing employee events
• You have a basic understanding of employee benefits
• You communicate simply, clearly and effectively
• You have experience working across platforms, programs and devices to enable functional improvement
• You have a history of delivering results

• You love what you do and it shows in your energy and appetite for the work you do
• You care deeply about the outcome of your work and actively seek to make a difference in the lives of others
• You are passionate and skilled about making it easy for people to do the right things
• You are known for your ability to give and receive feedback thoughtfully and constructively
• You naturally gain the confidence and trust of your coworkers and encourage them to express themselves authentically
• You are analytical: you are great at taking data, processes, and information and interpreting it into valuable insights, then sharing those insights with others
• You are tech-savvy and have knowledge and thirst for technical systems to support and analyze business processes
• You produce compelling and relevant presentations and reports
• You are skilled and comfortable working independently and as part of a team

• You meet your annual goals and help others meet theirs
• Our employee experience metrics improve
• You accurately identify key employee pain points and solutions
• Our employees say they have an outstanding, reliable, accurate resource from first day throughout employment because of the experience you provide
• You optimize our existing investments in systems
• You are viewed as a cultural leader at Life is Good

Benefits

We are located in the innovative and thriving Fort Point neighborhood. Our community is full of green space, outstanding food, and entertainment options. We offer top quality Medical, Dental, Vision, Flexible Spending Accounts, Transit or Parking Reimbursement Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) with a match, Paid Time off, 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs.

You’ll be involved in growing our social mission through The Playmaker Project.

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.