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Employee Relations, Senior Manager

Overview:

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

We are looking for a strong leader to grow our employee relations function within Medallia’s People & Culture (HR) team. The Senior Employee Relations Manager will advise and assist Medallia Human Resource Business Partners and managers with complex employee relations investigations and consultations. This position will also partner cross-functionally to help consult on international HR policy in the EMEA region. This is an individual contributor position.

This opportunity is flexible to be remote or based in our London office, reporting directly to the Director of Employee Relations, HR Policy, & Compliance.

Responsibilities:

Independently conduct grievance and employee relations investigations in a timely, thorough, and impartial manner, including clear and organized documentation and recommendations aligned with Medallia policy and applicable law
Rigorously track and analyze employee relations data
Make proactive recommendations based on data and experience to reduce future employee relations concerns and facilitate positive employee experience
Partner closely with employment legal, outside counsel, and HRBPs to provide consultation on employment law and HR policy related topics, including on-call work, disciplinary proceedings, involuntary separations, sensitive performance management issues, and compliance with employment related laws and regulations
In partnership with HRBP team, project manage implementation of new country-specific HR policies and practices
Participate in projects regionally and internationally as requested as we continue to scale and grow in the EMEA and APAC regions

Qualifications:

5+ years experience in an Employee Relations, HR Business Partner or equivalent role covering EMEA region
Experience with employment law, complex employment advising, and knowledge of employment best practices
Ability to efficiently handle and organize multiple cases at a time in a fast-paced environment
Able to handle confidential information in a mature and professional manner
Demonstrates solid judgment and experience assessing risk relative to the business need

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.