Employee Services Consultant

Requisition ID: 179923

Salary Range: 57,100.00 - 95,100.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsible for responding to and providing support and coaching for HR service inquiries (Email, On Demand) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. This role provides support to U.S. employees in line with global Standard Operating Procedures (including escalation), Desktop Procedures and Service Level Agreements (SLAs).

Is this role right for you? You will be responsible for:

• 
  Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Provides effective and efficient responses to inquiries from internal and external stakeholders, including employees, dependents, retirees, external candidates, Contingent Workers, third party vendors, Global HR Services, and others regarding HR policies and procedures
• Handle complex employee inquiries, providing coaching to team members, answering directly or escalating to appropriate parties for resolution
• Acts in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible
• Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps
• Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries
• Common responsibilities begin when employees initiate contact with Employee Services and ends when inquiry is resolved or case is created for another group to action
• Seeks opportunities to improve departmental processes, customer service, and overall employee experience by identifying service or process deficiencies, and recommending solutions to HR Operations and Governance leadership team
• Partner closely with other members of the U.S. HR team (i.e. Payroll, Benefits, HRBPs, ER) to ensure alignment across various HR Operations processes and activities
• Responsible to conduct weekly new hire orientation in partnership with Risk and Compliance
• Responsible for the creation and analysis of various reports on a weekly, monthly, and quarterly basis. These reports are sent to various internal HR and external stakeholders
• Responsible for all employee offboarding activities including severance calculations
• Responsible for the maintenance and ownership of various internal trackers and checklists
• Additional ad-hoc duties and projects as they arise
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
• Champions a high performance environment and contributes to an inclusive work environment

Do you have the skills you need to succeed? We'd love to work with you, if you have:

• 
  Post-secondary Degree or Diploma in Business or Human Resources preferred
• Experience in a customer focused area
• Knowledge of end-to-end processes both within and outside U.S. HR Operations
• Deep understanding and knowledge of Bank policies and procedures
• Strong knowledge of organizational structure and complexity
• Strong people leadership skills – experience managing and working within cross-functional teams
• Exceptional written and verbal communication skills
• Strong relationship management and interpersonal skills
• Sound judgment and problem-solving skills
• Attentive to details and deadlines
• Proven teamwork capabilities
• Flexibility and ability to adapt to changing work environments
• Ability to maintain confidentiality
• Strong Microsoft Office skills, primarily Excel

Location(s): United States : New York : New York City

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.