Employee Support Services Specialist II

Do you want to change lives? Are you interested in helping international healthcare professionals achieve their American Dream? If so, join us at Avant!

Avant Healthcare Professionals is the premier recruiting and staffing specialist for internationally educated healthcare professionals and we have been named to the Inc. 5000 List of America's Fastest-Growing Private Companies for 7+ years. Our comprehensive program guides qualified registered nurses, physical and occupational therapists through each stage of the licensure and immigration process and makes it simple! Avant Healthcare Professionals has grown 40 percent annually since its inception in 2003, and with healthcare and social assistance employment projected to grow by 3.4 million, healthcare staffing is a thriving industry. While experiencing a period of tremendous growth, Avant offers tremendous opportunities for eager professionals looking for an opportunity to build their career.

What you will do:

• Collaborate with the team and internal departments to effectively develop unique plans of action to persuade, support, and solve issues
• Act as the main point of contact for tier one escalations to assist ESS Specialists I
• Contact HCPs by scheduling and communicating in person, via phone, text, email, instant messaging, etc.
• Build trust and professional meaningful relationships with field staff employees for their retention and success
• Pre-empt and resolve issues that may lead to termination of contract by client or employee
• Serve as a first point of contact and support for HCPs on assignment by offering support, advice, and solutions when needed
• Guide HCPs in dealing with any physical, psychological, and emotional aspects of moving within one state, or state to state
• Recognize the needs of HCPs and provide coaching to help them acclimate to the U.S.
• Attend various weekly meetings to report updates, concerns, and issues and be involved in seeking the best solution for HCPs and internal departments including but not limited to Client Services and Clinical Operations
• Assist the Clinical Team with internal CARE program process as needed
• Manage HCPs personal time off and continuing education requests
• Operate and update company database and reports and communicate updates to all necessary parties

What you will need:

• Associate degree required, Bachelor’s degree in communications, psychology/counseling, business administration, or related degree preferred, or equivalent combination of education and experience
• Minimum of 2 years related experience in counseling, customer service, global mobility, or business fields required
• Experience working / living outside the U.S. preferred
• Ability to collaborate and work in a team environment
• Strong organizational and time management skills
• Excellent verbal and written communications skills with people from other cultures and diverse backgrounds?
• Proficient with Microsoft Office products, Adobe, and electronic database management

What Avant offers:

• Medical/Dental/Vision
• 15 Days PTO + 9 Paid Holidays + Birthday PTO
• Separate Charitable PTO days
• 401K With Company Match
• Life & Disability Insurance
• Pet Insurance
• Yoga Classes
• Fitness Center on Site
• Family Planning Support
• Hybrid schedule after completion of the training period

Please visit our corporate career site for further details on the job description.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Maitland, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person