Revenue Cycle Specialist

As a Revenue Cycle Specialist at Empower Behavioral Health, your primary responsibilities include preparing, reviewing, and transmitting claims, posting payments, following up on outstanding claims with payers, and reconciling Explanation and Benefits. This position requires excellent communication skills as you'll regularly be in contact with insurance payers and must ensure timely reimbursement for services rendered.

To become a Revenue Cycle Specialist with Empower Behavioral Health, you need a high school diploma or equivalent and at least one year of healthcare professional billing experience. Familiarity with claim submission requirements and the revenue cycle is important, along with experience using practice management software. While not mandatory, experience with Central Reach or in an administrative role is considered a plus.

The Revenue Cycle Specialist plays a crucial role in enhancing patient care at Empower Behavioral Health by ensuring that billing practices align with our care standards. By efficiently handling claims, resolving payment discrepancies, and monitoring billing processes, the specialist helps the organization maintain financial stability, enabling us to focus on delivering exceptional healthcare services.

Key skills for a Revenue Cycle Specialist at Empower Behavioral Health include strong planning and evaluating abilities, exceptional problem-solving skills, and meticulous attention to detail. A results-oriented mindset and excellent customer service acumen are also vital, along with strong oral and written communication skills for effective interaction with payers and team members.

Absolutely! At Empower Behavioral Health, we value career development and offer opportunities for advancement. As a Revenue Cycle Specialist, you'll gain invaluable experience and skills that can lead to more advanced roles within the revenue cycle management team or related departments, helping you reach your career goals in the healthcare industry.

When answering this question, focus on any relevant roles you've held, mentioning the types of billing you've handled. Highlight specific software you've used and discuss how you've contributed to accurate claim submissions and timely payments.

Share your approach to analyzing denied claims, such as reviewing denial reasons, gathering necessary documentation, and effectively communicating with payers to resolve issues. Highlight any successful strategies you've implemented.

Outline your process for verifying patient information, entering data accurately, and double-checking claims before submission. Mention tools or systems you have used to track and manage billing processes.

Discuss techniques you use to organize tasks, such as creating to-do lists, using project management software, or assessing deadlines. Emphasize adaptability and your ability to juggle multiple responsibilities in a dynamic environment.

Describe your approach to keeping informed about industry changes, such as attending workshops, participating in webinars, or subscribing to relevant publications. Explain how this knowledge positively impacts your work.

Provide a specific example that demonstrates your problem-solving skills. Discuss the situation, the steps you took to address the challenge, and the positive outcome that resulted from your actions.

Be honest about the challenges, but also relate them to the skills required for the position. Discuss how you tackle these challenges effectively, showcasing your resilience and resourcefulness.

Explain your strategies for tracking claims, setting reminders for follow-ups, and using effective communication to resolve outstanding issues. Highlight your dedication to ensuring timely reimbursements for services rendered.

Reflect on your experiences working collaboratively with colleagues in billing and other departments. Emphasize the importance of communication, coordination, and sharing information to enhance overall revenue cycle performance.

Articulate your motivation for pursuing a career at Empower Behavioral Health, focusing on your alignment with the company's mission and values. Mention aspects of the organization's culture, commitment to patient care, or growth opportunities that appeal to you.