Business Specialist - Wichita (Westlink Branch)

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Business Specialist to join our Westlink team in Wichita, Kansas. As a Business Specialist you will be responsible for managing relationships with our business customers by providing services to their needs.

A successful candidate will have:

• Exemplary customer service experience
• Experience with obtaining sales goals and objectives
• Ability to tailor tactics and skills to meet customers’ needs
• Confident and articulate communications skills
• Initiative and strong work ethic
• An understanding and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

Customer Service

• Engages customers and provides a customer experience that is consistent with the organizational service philosophy
• Maintains in-depth product knowledge to support the needs and inquiries of business customers
• Fosters an environment and ongoing relationships that promotes improving business customer relationships
• Responds to customer requests
• Delivers clarity to customers by providing simplicity, guidance, and know-how
• Resolves issues and escalates as needed
• Participates, supports and develops effective relationships with branch customers, partners and teammates
• Projects a favorable image of the bank

Sales

• Demonstrates a commitment to the Emprise sales philosophy
• Continuously seeks opportunities to build profitable relationships with business clients by proactively selling bank products based on customer’s needs
• Maintains a customer needs analysis and assesses the overall financial needs of the business customer
• Follows up when appropriate to present products and services that will meet the customer’s overall financial goals
• Assists in facilitating new programs, products, services, messages, campaigns, and offerings
• Ensures sales activities are fully documented

• Initiates and maintains customer contact through a variety of methods, including, but not limited to face-to-face customer interaction (walk-in traffic), call activity and community involvement (attending community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives)
• Maintains ongoing banking relationships with an emphasis on high standards of personal service
• Provides broad, multi-product banking solutions to business customers
• Builds and maintains professional working relationships with other internal departments to drive sales and referrals and ensure that customer satisfaction is achieved
• May support activities of Business Bankers

• Develops and maintains professional working relationships to foster referral opportunities with business customers
• Collaborates with other internal departments to drives sales and referrals
• Maintains and projects the bank's professional reputation
• Adheres to all internal policies, procedures, and practices
• Support special projects as needed
• Stays abreast of changes affecting industry
• Seeks opportunities to strengthen ties between Emprise Bank and the community

• College degree or 4+ years equivalent work experience required
• 2+ years sales experience required
• Banking experience preferred
• Successfully pass a credit check required

Hours: 36-40 Hours per week

Monday – Friday: 9:00 AM – 5:00 PM

Saturday: 9:00am-12:00pm (rotating)

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.