End User Technician - Entry Level

End User Technician - Entry Level

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking an entry-level End User Support (EUS) Technician to provide IT support for end users and end user devices.

The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. End User Technicians will be responsible for supporting and troubleshooting a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements based on user classifications (Standard, VIP, EVIP).

We are looking for candidates who are eager to learn and grow in the IT field.

More About the Role:

• Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.

• Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.

• Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.

• Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.

• Reviews pending tickets daily, updating work details according to DSS ticket management procedures

• Investigates and resolves all connectivity issues related to end-user IT equipment

• Escorts general contractors and other contractors as requested.

• Executes and maintains IT asset inventory information, completing ad hoc inventories and updating asset lists

• Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies

• Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.

Required Qualifications :

• Ability to attain DHS EOD

• BA + 0 years’ applicable experience, AA + 2 years’ applicable experience or 6 years’ experience

• Strong communications skills

• Willingness to grow within the IT field

DHSHP

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.