Client Partner - Telecommunications

ENDAVA AT A GLANCE

We are a global IT Professional Services consulting firm with over two decades of experience redefining how humans interact with technology and the world around them. We combine product and technology strategies, intelligent experiences, and world-class engineering to help our clients become more engaging, responsive, and efficient, supporting them from ideation to production.

As an organization we have over 12,000 employees operating in 26 countries and counting, supporting on nearly every continent across the globe. Along with investing in long-term customer relationships, we recognize the importance of providing rewarding and challenging careers for people and, by so doing, establishing ourselves as an employer of choice in all the regions we serve.

At Endava we value career growth and expansion. You will have various opportunities to grow into the career you desire. We offer mentorship programs and multiple career tracks to help you achieve your personal and professional goals.

• Endava is seeking a Telco Client Partner to be the single point of day-to-day contact for our clients, providing delivery oversight, account management and commercial management of our relationships. 

• In this leadership role, you will motivate and guide teams towards success, ensuring long-term health of client accounts and taking accountability for the overall success and profitability of engagements.  

• As an Telco Industry SME, you will bring a wealth of experience within the Telco Industry, combining a genuine passion for technology with deep business understanding of the domain.    This will include supporting our sales team by shaping proposals and bids, building great client relationships and working towards strategic growth as the figurehead of Endava delivery for clients. Having a track record in managing and developing relationships at senior levels within client organizations is essential for the role. 

• This role would be ideal for someone who has previously gained hands-on experience as a Delivery Manager, Account Manager or similar, that is looking to join a global IT services organization who is driving innovation within the biggest names in the Telco Industry.

• Take full responsibility for one or more client relationships, including definition, managing the margin on each project, invoice process and the target profitability documentation. 

• Provide deep Telco SME knowledge. 

• Establish strategic relationships with stakeholders internally and externally and manage assigned accounts successfully. 

• Successfully communicate issues, manage client expectations and be accountable for building trusted relationships with clients through delivering great outcomes. 

• Ensure that realistic project, quality, change control and risk management processes are maintained, including revenue and cost forecasting. 

• Ensure clients gain a high level of confidence in our service capabilities and contribute to the growth of assigned accounts

• The project manager and team will report to you - you will own the delivery to the client, direction/visions, ensuring Endava’s project methodology (TEAM) processes are followed, and ensure that all work has a clear business case that our team understands. You are the senior decision maker on the account. 

• Work to fully understand your client’s business, not just the technical side, with a continued focus on customer and business benefits. 

• Support the presales activities involved in acquiring new clients being involved in developing the proposal, including identifying delivery units, putting together the bid team, and taking responsibility for the technical and commercial output and quality of the proposal. 

• Whilst the digital world of work has progressed, we still believe that face-to-face relationships are important. As part of our hybrid working model, you will manage your time working from home, from Endava offices and on-site with customers as needed, including international travel as required 

• More than 10 years of professional experience within the Telco industry. 

• Ability to build and maintain trusting client relationships up to executive level within large client organizations. 

• Ability to take a strategic perspective and stress management skills to retain objectivity and keeping overall objectives in mind. 

• Leadership and influence skills to motivate and achieve success. 

• Strong project management methods, techniques, and tools for effective management from initiation to implementation. 

• A willingness and desire to get under the skin or technical problems whilst also being able to think, operate and influence at Executive level. 

• Contract negotiation and contract management methods/techniques and experience. 

• Demonstratable skills in technology delivery and in people and change leadership. 

• Strong focus on customer service and client satisfaction that shapes your approach. 

• Travel is an integral part of a Sales role, and the individual will need to travel locally, within country, and internationally as needed to perform the role (they should have a valid passport/driving license and be prepared to travel in working hours as needed by the company). Work-related tradeshows or live events may require the individual to occasionally lift 25 pounds

• ·         Financial benefits that include a competitive remuneration package, share success plan and bonus scheme.
• ·         Opportunity to work in an exciting and growing high-tech Global Organization.
• ·         Flexible Time Off (FTO)
• ·         Career Development opportunities.
• ·         Work/Life balance is the heart of culture.
• ·         Like to Travel? Great! We have over 51 offices in 49 cities, within 24 different countries.
• ·         Endava provides competitive full salary packages.
• ·         Personal and Professional growth with continued training opportunities.
• ·         Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options.
• ·         Flexible Spending Accounts (Medical, Transit, and Dependent Care).
• ·         Employer Paid Life Insurance and AD&D Coverages.
• ·         Health Savings account paired with our low-cost High Deductible Medical Plan.
• ·         401(k) Retirement plan with employer match and no vesting schedule.
• ·         Need incentives to stay healthy? We offer Wellness Benefits & Gym reimbursements.
• ·         Employee Assistance Programs.
• ·         Wellness Benefit.