Energy Specialist: Customer Service - Remote (UK based)

Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions.

We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.

You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members.

As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.

We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end.

You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you. Please upload your CV in a PDF format so that we can easily read it.

There are some other things we think will be valuable in the role:

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.