Engagement Manager - job 1 of 2

About the role:

In this role, you'll work with the Revenue Cycle Management (RCM) team to manage day to day account operations to ensure customer success for Flatiron’s Revenue Cycle Management offering. In this role, you'll develop a deep understanding of our RCM offering and work with our customers to oversee daily account operations and partner with them on strategic growth.

What you'll do:

• Facilitate frequent touchpoints with our services team to ensure quality service delivery and performance
• Lead day-to-day professional revenue cycle operations, overseeing areas such as authorization, eligibility/benefit verification, billing, A/R follow-up, denials management and payment posting; coordinate with client counterparts to quickly resolve escalations and drive improvement opportunities
• Manage or independently own weekly/monthly/quarterly revenue cycle metric reporting to clients, operational/strategic improvement initiatives, and payer contracting/escalations
• Develop and maintain strong customer relationships ranging from frontline staff to the C-suite level that provide leverage for decision-making and effective change management
• Oversee Flatiron RCM operational team members dedicated to your assigned client base; Delegating, empowering, and removing barriers to their success
• Work cross-functionally across Flatiron teams to contribute to the design, documentation, and execution of scalable client account management strategies that deliver an industry leading client experience
• Act as the customers’ thought partner by providing insights/recommendations through your data and analytics skills and advocate by troubleshooting their operations issues
• Recommend process improvements within Flatiron and within our customer base, contributing to the development of the implementation and customer success playbooks

We are looking for team members who can ensure our customers are as successful as possible as quickly as possible and put the processes in place that will allow us to scale and serve many more customers. 

About you:

You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate, and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

• You have 4+ years experience within billing/revenue cycle management technology, process improvement, and/ or workflow implementations
• You're a problem solver with strong analytical and communication skills
• You’re able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload
• You have experience leading complex operations spanning multiple teams and stakeholders as well as client-facing experience
• You’re experienced in the healthcare space and have deep experience in or are comfortable quickly learning detailed revenue cycle operations, clinical workflows, and data manipulation/analysis
• You have a background in account management or operational teams at a high growth technology company, healthcare organization, or management consulting experience managing a client team responsible for operational effectiveness
• You are operationally minded and seek to create standardized processes with strong organization, time management, and project management skills
• You have a demonstrated ability to carry a collaborative culture and management style to interactions with other stakeholders, including those at Flatiron and the customer
• You have a proven ability to think outside the box, optimize processes, and lead change
• A self-starter who is able to take initiative and ownership of projects
• You are willing to travel to Flatiron’s NYC office 5 days per quarter and visit clients regularly; likely overall travel around 60%
• You have a bachelor’s degree

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit:

• You are well versed in Microsoft Access, Looker, and SQL to support independent analyses for key business and strategic decisions
• You have experience within the oncology billing/revenue cycle industry