Engineering Specialist Assistant

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DUTIES:

Note: In addition to assisting electric and gas designers, this position will also manage an OH/KY Developer/Builder Concierge Team phone line that is active from 8am to 5pm and email created for our highest volume customers. This position is in the customer care organization.

Under general supervision the Engineering Specialist Assistant will provide work management system, Design Tool data entry and general support to Designers as part of engineering and construction planning process; will provide accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service; performs such duties as:

1. Creates low complexity designs.
2. Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
3. Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
4. Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
5. Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).
6. Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)
7. Verifies/completes the dependencies in the work management system prior to releasing job(s).
8. Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
9. Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
10. Compiles, reviews, and prints reports from work management system as needed
11. Contacts customers to confirm project details and schedules (depending on Enable)
12. Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
13. Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).
14. Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed..
15. To and from requests from centralized subdivision design.
16. Supports designer with obtaining information out of customer information systems.
17. Prepares for and provides storm support as needed.
18. Supports Human Performance safety culture through active participation in safety meetings.
19. Follows ergonomics and office safety guidelines.
20. Supports corporate initiatives.
21. Demonstrates a commitment to continuous learning and development.

QUALIFICATIONS:

Must meet the Company's requirements as to GENERAL QUALIFICATIONS; and in addition:

1. Must have an Associate Degree in a technical field of study, OR at least two (2) years customer support experience (not limited to Duke Energy), OR one (1) year Distribution work experience.
2. Demonstrated excellent customer skills.
3. Demonstrated effective written and verbal communication .
4. Demonstrated effective interpersonal skills.
5. Demonstrated ability to collaborate effectively in a team environment.
6. Demonstrated proficiency in Microsoft Office suite.
7. Ability to have flexibility and dependability during storm events and regular work.
8. Demonstrated ability to effectively manage stressful situations.
9. Demonstrated proficiency in computer based work management systems.
10. Must qualify on Duke Energy’s Employment Test

New: February 27, 2017

Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.