Operations Specialist

Envestnet is seeking a passionate and talented Operations Specialist to join our Platform Operations team. This is a hybrid role, with in-office work required at our Berwyn, PA office location.

Envestnet is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for everyone. 

Since our founding 20 years ago, we are fully vested in helping people live an intelligent financial life. If you love the idea of working in a Fintech company with the environment and excitement of a start-up where you are making everyday impact - then read on.

Job Summary:

Envestnet is seeking a candidate to contribute to the operations team responsible for the day-to-day processing of account and performance reconciliation, account maintenance, and end client billing. This individual will interact with internal Envestnet teams as well as external parties such as custodians and broker/dealers to ensure accurate workflows are accomplished for the success of our clients. This position allows for full use of the platform to ensure a complete understanding of all operational functions within the firm. This individual will establish and maintain strong and collaborative operational relationships with key contacts in the financial industry to foster a cooperative environment for the resolution of problems and/or errors.

Job Responsibilities:

• Perform daily account reconciliation on transactions, positions, and cash for client(s).
  
• Process daily account requests as they relate to new account opening, funding, terminations, maintenance items, corporate actions, etc.
  
• Handle and resolve issues reported by clients promptly and effectively.
  
• Work directly with custodians to ensure smooth functioning and compliance.
  
• Communicate directly with advisors to address queries and provide necessary guidance.
  
• Collaborate closely with clients to understand their needs and preferences.
  
• Guide advisors on the process of resubmitting documents within the platform.
  
• Manage NIGO documents submitted by clients, ensuring necessary corrections are made prior to processing.
  
• Participate in processing service requests as needed to maintain operational efficiency.
  
• Assist clients to help troubleshoot/resolve any reported daily issues
  
• Builds strong and collaborative relationships with internal client service teams and external clients to address process breakdowns effectively.
  
• Understands the downstream effect on the Portfolio Accounting System of all transactions including but not limited to the effect on accurate reconciliation, performance, unrealized/realized gain/loss and net investment.　
  
• Collaboratively works with clients to solve operational issues related to reconciliation and performance reporting. Assesses effectiveness and make recommendations for improvement as needed
  
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  
• Creates and maintains hard and soft process manuals. This may include but is not limited to procedural documentation and user guides.
  
• Participates in root cause analysis to correct and/or prevent deviations in processes and workflows
  
• Participates in and manages special projects as assigned by supervisor or manager.
  
• Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested. 
  
• As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.
  

Required Qualifications:

• Bachelor’s degree in related field or equivalent experience required.
  
• Proficient with Microsoft Office Applications (Word, Excel, Outlook, OneNote)

About Us:

Envestnet is a leading independent provider of technology‐enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid‐sized financial advisory firms and larger financial institutions. Envestnet's technology is focused on addressing financial advisors' front, middle, and back‐office needs while leveraging our platform to grow their businesses and expand client relationships.

We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.

Why Choose Envestnet:

• Be a member of a leading financial services and products innovation company 
  
• Competitive Compensation/Total Reward Packages that include:
  
  • Health Benefits (Health/Dental/Vision)
    
  • Paid Time Off (PTO) & Volunteer Time Off (VTO)
    
  • 401K – Company Match
    
  • Annual Bonus Incentives
    
  • Parental Stipend 
    
  • Tuition Reimbursement
    
  • Student Debt Program
    
  • Charitable Match 
    
  • Wellness Program
    
• Work on global projects with diverse, energetic, team members who respect each other and celebrate differences.

Envestnet is an Equal Opportunity Employer.

Envestnet refers to the family of operating subsidiaries of the public holding company, Envestnet, Inc. (NYSE: ENV).

#LI-LM1