Customer Service Representative

Envision Employment Solutions is currently looking for a Customer Service Representative for one of our partners, a multinational bank.

Responsibilities:

• Answers (or makes) phone calls from customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations.
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
• Generating customer loyalty through strong knowledge of key products and services.
• Owns and resolves issues and understands how and when to escalate.
  

• Must be a university graduate in any discipline.
• 2+ Years of experience in the same field.
• Very Good English is a must.
• Excellent communication skills and is polite and friendly at all the time.

• Health insurance
• Learning, development and career progression