As a Billing Specialist at Epiq, your primary responsibilities will include preparing timely and accurate billings for external clients, distributing prebills for review, and inputting attorney prebill markups into Aderant. You'll also handle requests for write-offs and deferrals, ensuring that expenses are accurately included or excluded. This role requires handling multiple initiatives simultaneously with a focus on delivering high-quality results.

To succeed as a Billing Specialist at Epiq, candidates must possess a strong understanding of customer contractual arrangements and complex pricing methods. Exceptional attention to detail, advanced Excel skills, and experience with legal billing and Aderant are essential. Excellent communication skills and the ability to work well in a cross-functional environment are also critical for this role.

The Billing Specialist position at Epiq follows a schedule from Monday to Friday, 11:00 AM to 8:00 PM. After 90 days of employment, individuals may be eligible for a hybrid schedule, allowing for remote work days based on tenure. This flexible work arrangement supports a balanced work-life dynamic.

Billing Specialists at Epiq can expect a compensation range between $21.23 to $24.00 USD per hour. Actual salaries within this range will be influenced by individual qualifications, experience level, and location. Additionally, there may be eligibility for an annual bonus, enhancing the overall compensation package.

Epiq is committed to ensuring a positive and inclusive workplace for all its employees, including Billing Specialists. The company promotes a culture driven by growth, enthusiasm, and teamwork. They actively comply with equal employment opportunity laws and provide assistance for applicants with disabilities, making sure everyone feels valued and supported.

When answering this question, highlight specific experiences you have had with Aderant, including the types of billing tasks you managed. Mention any challenges you faced and how you solved them. This shows your familiarity with the software and your ability to adapt to challenges in billing.

In response, share your process for double-checking billings, such as reviewing narratives prior to attorney review and verifying all changes before submission. Encourage the interviewer by mentioning your detail-oriented nature and the importance of maintaining accuracy and trust with clients.

Discuss your time management techniques, such as prioritizing tasks and using tools for efficiency. Share an example where you successfully met a deadline while maintaining quality, as this illustrates your ability to thrive under pressure, an essential trait for a Billing Specialist.

Here, you should detail a specific instance where you encountered a complicated billing case. Discuss the steps you took to investigate the situation, how you communicated with stakeholders, and the resolution you achieved to emphasize your problem-solving skills.

Explain your strategies for maintaining clear and open lines of communication, such as setting regular check-ins or using collaborative tools. Mention how this helps to clarify billable hours and improve the review process, which would enhance workflow within the team.

In answering, consider the various challenges faced, like managing multiple clients or ensuring compliance with changing regulations. Discuss how you embrace these challenges and what skills you leverage to turn them into opportunities for improvement.

Illustrate a scenario where you had to understand or implement complex pricing structures. Explain how you engaged stakeholders, analyzed the pricing model, and ensured clients were billed correctly, which will showcase your analytical abilities.

Discuss your method for reconciling discrepancies, such as reviewing records against invoices and communicating with relevant parties. Hold emphasis on your attention to detail and the importance of quickly resolving these issues to maintain client trust.

Provide insight into how your attention to detail directly impacts the accuracy of billings and client satisfaction. Share examples of how this skill has helped you identify errors or streamline processes, highlighting your value in the role.

Express your enthusiasm for Epiq’s culture and commitment to quality services in your answer. Highlight specific aspects of the company that resonate with you, such as their growth opportunities or inclusive environment, ensuring your eagerness to contribute to their success is evident.