Director of Clinical Quality

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

The Director of Clinical Quality will be responsible for ensuring the successful implementation and execution of clinical programs across Equip’s Care Delivery function. This role will oversee the operationalization of protocol adherence, including driving meaningful data reporting and monitoring. This position will also identify gaps in protocol adherence and lead cross functional efforts to investigate and generate solutions for improving adherence metrics, ensuring that Equip always delivers the highest quality care. The Director of Clinical Quality is a strategic thinker and hands-on leader with a passion for effective implementation of evidence based treatment, continuous improvement, and organizational success.

Responsibilities

• Oversee the successful implementation and operationalization of clinical protocols across all relevant departments and stakeholders.

• Own clinical quality improvement processes to ensure that existing protocols are consistently maintained and integrated into daily operations.

• Collaborate closely with Equip’s Data & Insights team to establish metrics and dashboards to track clinical quality and adherence metrics and translate data into actionable insights to drive operational improvements.

• Lead initiatives to address non-compliance and improve protocol adherence.

• Ensure alignment between clinical quality improvement processes/initiatives and broader organizational objectives.

• Collaborate with team members from Program Development, Clinical Training, Care Delivery, and Care Experience to disseminate, evaluate, and iterate on programs and protocols.

• Contribute to long-term strategic planning for clinical quality metrics and protocol management.

• Perform other duties as assigned.

Qualifications

• Master’s degree in a healthcare-related field such as clinical psychology, nursing, or social work.

• 5+ years of experience in program development, program management, or operations.

• 3+ years of management or leadership experience.

• Proven experience successfully implementing complex programs and leading cross-functional initiatives.

• Strong analytical and data management skills with the ability to interpret and act on data insights.

• Excellent organizational and project management skills with the demonstrated ability to multi-task and prioritize in a dynamic environment, including the strong ability to plan and manage numerous processes, people, and projects simultaneously.

• Excellent communication and collaboration skills with the proven ability to build successful and effective relationships with individuals at all levels of an organization, including the ability to promote ideas persuasively and effectively, win buy-in for initiatives, and ensure alignment for high-impact execution.

• Comfortable in a fast-paced environment, subject to rapid change and innovation.

Benefits Package

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefits for all employees. 

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500. 

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.