Overview:
ER Patient Access Specialist
At VHC Health we work together to fulfill our mission, to be the best health system possible. As our hospital continues to rapidly expand, we are currently looking to add an ER Patient Access Specialist to the VHC Health family. The primary purpose for this position is to be responsible for addressing public needs and managing the dissemination of resources to meet patient needs. This team member will also responsible for registration of patients who need medical attention, maintaining medical records, receiving incoming calls and processing paperwork.
Join our team and unlock your potential!
VHC Health is a 453-bed not-for-profit nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC health is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award™ for the 10th year in a row and has ranked Number 2 in “Best Hospitals” in the Washington, DC area by U.S. News and World Report's 2021-2022 rankings. At VHC Health, we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.
Qualifications:
- High school diploma or equivalent is preferred
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Experience in the healthcare field preferred
Responsibilities:
- Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors.
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Notifies appropriate personnel of complaints/concerns that require their attention.
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Obtains accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing. All essential information is entered into the computer. Identification and insurance cards are photocopied and attached to the chart. All charts are signed for consent and initialed for correct address.
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Assists the Doctors and nurses in finding information as needed.
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Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid.
Benefits:
Team members are eligible to receive benefits on the first day of the month following the date of hire, with 30 days to apply for benefits of choice.
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Paid Major Holidays
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Generous Paid Time Off / Vacation / Sick Time
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Health Insurance
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Dental Insurance
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Tuition Reimbursement
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Student Loan Repayment
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Career Counseling, Leadership Development and Training
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Annual Merit Review and Merit Increases
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Employee Assistance Program (EAP)
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Flexible Spending Accounts (FSA)
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Health Savings Account (HSA)
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Health Fitness & Education Class Discounts
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Employee Wellness Benefits
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Hospital Discount for Employees and Family
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VHC Health Outpatient Pharmacy
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VHC Retirement Program
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Workforce Enhancement Program
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Work/Life Discounts Program
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Free onsite parking
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Commuter Benefits
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Family Leave
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401(k) + Match
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and much more!