Job details

Escrow Management Specialist

About the Company

Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one's mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Cash and Collateral Management at Valon

The Cash and Collateral Management team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Cash and Collateral Management team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes.

About the Role

We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis and focus on property insurance. The right candidate enjoys tackling complex problems in various process areas.

Responsibilities

Execute and solve day-to-day operation problems to meet department and investor Service Level Agreements
Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
Able to efficiently research tax and insurance activity
Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
Process escrow refund requests
Review and handle escrow setup and/or deletion requests
Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
Review control reports to ensure compliance with state, regulatory, and investor guidelines
Ensure escalations are responded to timely and accurately
Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
Handle other escrow responsibilities and projects as assigned by management
Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations

Ideal Background

Bachelor's degree preferred
2-3 years of experience at a mortgage servicing company within an escrow function or an insurance tracking service provider
Freddie Mac or Fannie Mae servicing experience preferred

Minimum Qualifications

Excellent critical thinking and logical reasoning abilities
Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
Must be available to collaborate and communicate in regularly held in-person meetings
Strong verbal and written communication skills
Ability to work independently and in a team environment
Adaptability to changes in the work environment

Benefits

Medical, dental, and vision insurance plans
17 vacation days, 5 sick days, and 11 paid company holidays
Commuter benefits
PC Laptop

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Valon Glassdoor Company Review

4.2