Job details

Escrow Payment Product Coordinator (Remote)

The Escrow Payment Product Coordinator is responsible for analysis related to escrow payment setup. Ensures escrow performance is maintained at a consistent level in relation to carrier setup, as outlined by internal and external service level agreements.

Job Duties and Responsibilities:

Operational Excellence/Accuracy (80%):

Ownership of new lender payee codes entry into Unitrac
Implementation of payee codes when lender switches integrations
Oversee Approval process of payee codes with Escrow Accounting to ensure accuracy
Lead and support efforts to continually improve business metrics to maximize resources and achieve operational excellence
Work with Implementation team for lender onboarding as it relates to carrier code importing
Own weekly/monthly maintenance of lender payee code files sent via FTP
Oversee maintenance of remittance addresses with IDS for Company and Agency
Troubleshoot Unitrac when users cannot locate payee code for entry
Provide reporting and analysis needed to produce strategic direction, planning, and execution to meet/exceed SLAs

Workflow Management/Process Improvement (10%):

Provide insights to improve the processes as it relates to the escrow intake process

Subject Matter Expertise (10%):

Understanding the process of W-9 request and certifications of remittance addresses
Understanding of Parent/Subparent companies within Unitrac BIC table
Understand company and agency payee codes functionality
Knowledge of Lender Integrations for QA Tool Troubleshoot for payee errors

Qualifications (Education, Experience, Certifications & KSA):

High School Diploma required
Bachelor’s degree in a related field preferred
3-4 years of directly related work experience required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Allied Solutions Glassdoor Company Review

3.5