Senior HR Ops Specialist

The Senior HR Ops Specialist at ESW will manage all aspects of employee onboarding, ensuring a seamless entry into the company. Responsibilities include hosting HR inductions, mentoring managers on HR policies, and being the go-to expert for policies related to Movers, Leavers, and Joiners. You’ll also oversee compliance with audit requirements and manage employee paperwork related to family leave, work permits, and more. Together, these duties ensure a robust HR operation that prioritizes a positive employee experience.

To thrive as a Senior HR Ops Specialist at ESW, candidates should possess 4-5 years of experience in a fast-paced HR Operations role, experience with Workday, and familiarity with Spanish social security laws. A qualification in HR or a related field is preferred, alongside excellent communication skills and strong attention to detail. Knowledge of employment laws and proficiency with Excel will significantly bolster a candidate's application.

At ESW, we prioritize the growth and development of our team members, including Senior HR Ops Specialists. Our commitment to professional and personal development means you’ll have access to various resources and training opportunities to nurture your talent and help you reach new heights. We believe that fostering a learning environment is vital for both individual and company success.

The Senior HR Ops Specialist at ESW will utilize multiple HR systems, such as Workday for managing HR functions, ServiceNow for service management, Greenhouse for applicant tracking, and LinkedIn Learning for employee development. Being comfortable with these technologies is crucial for streamlining HR processes and enhancing employee engagement.

ESW offers a unique work culture that values individuals and fosters collaboration. As a Senior HR Ops Specialist, you’ll experience a competitive salary and benefits, a hybrid working model, and a strong emphasis on diversity and inclusion. Our values promote teamwork, innovation, and accountability, making it a fantastic environment to expand your career while contributing to a global mission.

In answering this question, focus on detailing your previous HR roles, highlighting relevant tools such as Workday, ServiceNow, and any others you’ve utilized effectively. Discuss how these systems have aided in managing HR processes, streamlining operations, and enhancing employee experience.

Discuss your comprehensive onboarding process, emphasizing the importance of documentation, employee engagement, and initial training. Mention specific practices that create a welcoming environment, such as induction sessions and resources made available to new hires from day one.

Highlight your knowledge of employment law and compliance requirements within the jurisdictions you've worked. Discuss your experience with audits, documentation, and staying informed on changes in HR-related legislation to maintain compliance.

Share specific examples where you've identified inefficiencies and implemented improvements. Discuss methods for streamlining processes, enhancing employee experience, or increasing operational efficiency, including any technologies or data analysis you utilized to support your improvements.

Explain your approach to mentoring managers, which might include regular communication, tailored training on HR policies, and being available for guidance. Offer tangible examples of how your support has led to better management of employee relations.

Reflect on how technology enhances HR operations by improving data management, automating processes, and facilitating better communication between HR and employees. Provide examples of systems you’ve used and the specific benefits they brought to the HR function.

Talk about your organizational skills, using tools or methods to prioritize tasks and keep projects on track. Discuss how effective communication and collaboration with team members have enabled successful project management.

Elaborate on the idea that employees are customers too, focusing on the importance of responsiveness, active listening, and providing timely assistance. Illustrate with examples where exceptional service has positively impacted employee satisfaction.

Discuss protocols for regular reviews and updates of HR policies, procedures, and documentation. Highlight your attention to detail and your understanding of legal compliance, which ensure that HR documentation remains relevant and effective.

Reflect on where you see yourself in the future within HR and how the Senior HR Ops Specialist role at ESW fits into your career trajectory. Emphasize your enthusiasm for contributing to the company’s mission and how you plan to keep growing within the field.