VICE PRESIDENT OF GUEST EXPERIENCE, RETENTION, & HOTELS

EurestPosition Title: VICE PRESIDENT OF GUEST EXPERIENCE, RETENTION, & HOTELSPay Grade: 18As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.Job SummaryWe are seeking an innovative and results-driven Vice President of Guest Experience, Retention, and Hotels to lead and elevate our guest services across our sector, to maintain and improve our retention and grow our hotel portfolio. This executive role is critical to our mission of exceeding guest expectations, driving repeat business, and enhancing overall guest satisfaction. The ideal candidate will have extensive experience in hospitality management, with a proven track record of improving guest experiences and increasing retention rates.Key Responsibilities:Strategic Leadership:• Develop and execute a comprehensive strategy for guest experience and retention that aligns with the company’s overall objectives.• Engage in the strategic growth of the hotel/resort sub sector national market.• Collaborate with the executive team to integrate guest experience and retention and growth strategies into broader business goals.Guest Experience Enhancement:• Lead initiatives to continuously improve guest experience, including service quality, amenities, and personalized offerings.• Implement industry best practices and innovative approaches to enhance every aspect of the guest journey, from entering the marketplace to check out• Use guest feedback, surveys, and data analytics to identify areas for improvement and implement targeted action plans.Retention:• Develop and manage client retention strategies, including programs that measure client satisfaction.• Analyze client retention data and trends to inform the development of programs that build long-term loyalty.• Collaborate with marketing and sales teams to create campaigns that drive guest engagement and retention.Operational Excellence:• Ensure operational excellence across all hotels by setting and enforcing high standards for service delivery, cleanliness, and overall guest satisfaction.• Work closely with hotel general managers and teams to implement and maintain best practices in guest services.• Monitor key performance indicators (KPIs) related to guest experience and retention and drive continuous improvement.Additional ResponsibilitiesTeam Leadership and Development:• Lead, mentor, and develop a high-performing team of hospitality professionals, including hotel general managers and food service staff.• Foster a culture of excellence, accountability, and continuous learning within the team.• Provide leadership and support to ensure all team members are aligned with the company’s guest experience and retention goals.Financial Management:• Develop and manage budgets for guest experience and retention initiatives, ensuring efficient use of resources while maximizing ROI.• Monitor financial performance related to guest services and retention, identifying opportunities to improve profitability.• Oversee the implementation of cost-effective strategies that enhance guest experience without compromising quality.Stakeholder Engagement and Communication:• Serve as the primary point of contact for senior leadership on matters related to guest experience and retention.• Present regular reports on guest experience and retention metrics to the executive team, highlighting successes and areas for improvement.• Engage with clients to communicate the value of guest experience and hospitality initiativesInnovation and Continuous Improvement:• Stay informed on the latest trends, technologies, and best practices in the hospitality industry.• Identify and implement innovative solutions that enhance guest experience and retention, keeping the company at the forefront of the industry.• Lead efforts to achieve industry recognition and awards for outstanding guest experience.Qualifications• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).• Extensive experience (10+ years) in hospitality management, with a focus on guest experience and retention.• Proven track record of success in senior leadership roles within the food industry. - Strong understanding of luxury hotel operations and the ability to deliver exceptional guest experiences.• Excellent leadership, communication, and interpersonal skills.• Strong analytical skills, with the ability to interpret data and make informed decisions• Ability to travel as needed to monitor effectiveness of operations and engage with teamsFoster an environment with a focus on associate well-being.• Apply to Eurest today!Eurest is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Eurest maintains a drug-free workplace.Applications are accepted on an ongoing basis.Associates at Eurest are offered many fantastic benefits.• Medical• Dental• Vision• Life Insurance/ AD• Disability Insurance• Retirement Plan• Paid Time Off• Holiday Time Off (varies by site/state)• Associate Shopping Program• Health and Wellness Programs• Discount Marketplace• Identity Theft Protection• Pet Insurance• Commuter Benefits• Employee Assistance Program• Flexible Spending Accounts (FSAs)