Bilingual Payments/ATM Technical Analyst

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilingual Payments/ ATM Technical Analyst to support our operations and technology team as well as project support.  You will be responsible for automating, integrating, and improving software development and business processes specifically in payments technology.  The Payments/ATM Analyst is responsible for solving Level 2 & 3 escalated Payments/ATM support issues from the operations teams.  This position will also take on project manager role for technical projects.  This is a full-time office position located in New Orleans, LA.

Responsibilities:

•        Automating Business Processes through technology

•        Troubleshooting and resolving technical issues related to hardware, software, telecommunication, networks and providing quick solutions to minimize downtime

•        Provides Level 3 ATM/Payments support.

•        Creates ATM software images via Python Scripting

•        Perform other duties and tasks as assigned

•        Improve and troubleshoot ATM screen flow

•        Participate in implementations

Requirements:

•        Bachelor’s degree in MIS, Technology, Business, or equivalent work experience

•        Spanish and English speaking and English fluency is required

•        Office 365: 2 years (Preferred)

•        Telecommunications / Networking Protocols: 1 years (Required)

•        SQL: 2 years (Required)

•        Python or other scripting language: 1 year (Preferred)

•        XML: 1 year (Required)

•        Technical background, with hands-on experience in payments solutions and systems (Required)

Knowledge, Skills, and Abilities

•        Office 365

•        Problem solving

•        Demonstrates good judgment, attention to detail, and analytical thinking abilities.

•        Strong customer service skills

•        Remarkable work ethic and initiative

•        Prompt and attentive

•        Confident, outgoing personality

•        Strong people skills

•        Leadership and team building experience

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.