Operations Executive - Assurance

The Operations Executive - Assurance at Evelyn Partners is responsible for executing key Operational Assurance functions, ensuring compliance with regulations, processing transaction dealing errors, and maintaining high standards of service. This role also involves responding to client inquiries, logging and managing written communications, and actively seeking improvements in processes to enhance client service.

To be successful as an Operations Executive - Assurance at Evelyn Partners, candidates should demonstrate a strong interest in financial services, particularly investment management. While relevant experience in a financial services institution is advantageous, essential skills include proficiency in Microsoft Office, particularly Excel, and strong interpersonal communication abilities.

Evelyn Partners is committed to the continuous professional development (CPD) of its team members. As an Operations Executive - Assurance, you will have opportunities to enhance your knowledge and skills in line with industry trends, regulatory changes, and internal requirements, ensuring you remain competitive and informed.

The work environment at Evelyn Partners is designed to be supportive and inclusive, promoting a culture of respect and diversity. The Operations Executive - Assurance will work in a collaborative atmosphere where team contributions are valued, and personal development is encouraged through various initiatives and employee resource groups.

Evelyn Partners offers a comprehensive benefits package for Operations Executives - Assurance, which includes a competitive salary, private medical insurance, life assurance, pension contributions, and a generous holiday allowance. Additionally, the firm supports a hybrid working model and offers options for shared parental leave.

It's important to highlight that CASS Safe Custody rules are designed to protect clients' assets. In your answer, focus on how compliance is critical to safeguarding investments and maintaining client trust, showcasing any relevant experience you have in following regulatory frameworks.

When answering this question, provide a specific example where you successfully managed stress while maintaining accuracy and timeliness. Discuss techniques you use, such as prioritizing tasks, maintaining clear communication, and seeking input from team members to navigate challenges effectively.

Enumerate the specific software solutions you've used, like Excel for data analysis or CRM systems for client communication. Explain how you leverage these tools to improve efficiency and accuracy in your work processes.

Use the STAR method to outline the Situation, Task, Action, and Result. Highlight how your proactive approach led to resolving the error, minimized risk, and provided an opportunity for process improvement.

Discuss the strategies you employ to maintain high-quality standards, such as double-checking your work, setting personal KPIs, and asking for feedback. Emphasize your commitment to continuous improvement and delivering excellence.

Be genuine in your response. Share how your interest in helping clients achieve financial goals motivates you, and touch on the dynamic nature of the industry that continually presents challenges and learning opportunities.

Discuss your organizational skills and techniques such as using to-do lists or prioritization matrices. Explain how you assess urgency and importance to align your focus with team and company objectives.

Provide an example that illustrates your strong interpersonal skills. Explain how you actively listened to the client's concerns, empathized with their situation, and worked collaboratively to find a suitable resolution.

Express the significance of teamwork in achieving organizational goals. Share how you collaborate with colleagues, support team members, and contribute to a positive workplace culture to enhance overall performance.

Articulate specific goals, such as obtaining relevant qualifications like the CISI Investment Operations Certificate, or enhancing skills in data analysis. Show your ambition to grow professionally while aligning with the values of Evelyn Partners.