Customer Support Specialist

About Everfield

Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics from. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.

About us

AGroup is a leading HR digitalization software & service provider in Latvia, Estonia, Lithuania & Poland. Since 2008 HRB Portal has been digitally transforming HR & payroll processes in order to manage your people with ease & comply with local legislations. 

AGroup serves the most reputable employers across multiple industries such as: Telia, Tamro (BENU), Luminor, Ignitis, Drogas, Stockmann, Kesko Senukai, Robert Bosch, etc. 

What you will do:

• Providing services to a variety of clients by answering support queries via our helpdesk  

• Working proactively with the team to effectively manage open cases and responding within agreed timescales  

• Analyzing software requirements and communicating with the team about system change requests and/or errors  

• Creating test cases based on requirements, executing test cases after improvements are done 

• Maintaining solution documentation, updates 

• Training end-users on demand 

What we are looking for:

• IT aptitude: productivity software (MS Office, Gmail), logical and mathematical reasoning, analytical skills  

• Strong written and verbal communication skills, active listening skills  

• Fluency in English, Latvian and/or Russian is required

• Interest and ability to find programming mistakes  

• Precision and a strong sense of responsibility  

• Ability to formulate precisely tasks and assignments for team members defining priorities

• Good time management skills 

Recruitment process:

Here’s what you can expect and who you will speak to during the interview process.

• Initial call with Talent Acquisition Lead

• Second interview with the Hiring Manager

• Third interview with a Team

This role is hybrid, based in Riga.

We look forward to reviewing your application!