Customer Success Manager II

Customer Success Manager IIDepartment: DigitalEmployment Type: Full TimeLocation: Austin, Texas - Gaming HeadquartersDescriptionWe're seeking a Customer Success Manager to spearhead our relationships with casino operators, ensuring seamless product setup and readiness. From troubleshooting to remote game server management and product sales, you'll be the go-to expert, revolutionizing the gaming industry with your passion and expertise. Join us and dive into the excitement today!What Will You Be Doing?• Responsible for managing client relationships, ensuring project deadlines and budgets are met.• Proactively communicates changes to clients and internal teams.• Develops and maintains customer programs for long-term engagement.• Collaborates with customers to identify goals and execute product strategy.• Identifies new business opportunities and builds strong relationships.• Provides ongoing support and shares best practices.• Liaises between internal teams and clients, resolving escalated issues.• Prepares and educates customers on new features.Skills, Knowledge and Expertise for the Job:• 2+ years of experience in a customer-facing role, with preference for industry experience.• Familiarity with complex enterprise solutions.• Demonstrated capability to handle multiple customers effectively.• Excellent communication, interpersonal, and customer service abilities.• Advanced proficiency in project management.• Strong track record in problem-solving.• Proficient in Microsoft Office applications.• Skilled in troubleshooting.Benefits & PerksStep into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!Join us and enjoy an outstanding benefits package including:• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is$75k - $95k salaried.Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.#LI-TP1#LI-Remote