Field Engineer

As a Field Engineer at Exotec, you will manage the integration of our robotic systems with third-party solutions, ensuring everything runs smoothly on customer sites in the warehousing and fulfillment sectors. Your responsibilities include testing, troubleshooting, and directly communicating with clients to meet their needs. It's a dynamic role that involves both mechanical and software expertise.

To qualify for the Field Engineer position at Exotec, candidates should have a BS degree in mechatronics, mechanical, or electrical engineering, or a related field. We also value broad knowledge in software, mechanical and electrical engineering, and flexibility to travel extensively. Previous experience in the materials handling industry is preferred.

Successful Field Engineers at Exotec possess an analytical mindset and strong problem-solving abilities. You'll need both mechanical troubleshooting skills and software configuration experience, along with proficiency in design software like AutoCAD. Excellent communication and customer service skills are also crucial for this role.

Yes, the Field Engineer role at Exotec requires flexibility with travel up to 100% of working hours. You'll visit client sites across North America, which is an integral aspect of the job to ensure seamless integration and support for our robotic systems.

Exotec provides a collaborative and inclusive work environment for all employees, including Field Engineers. With nearly 800 team members worldwide, we foster a culture of learning, innovation, and growth, ensuring that everyone is respected and can contribute to our mission to revolutionize robotics in industry.

As a Field Engineer with Exotec, you’ll enjoy a competitive benefits package which includes stock options, comprehensive medical, dental, and vision coverage, generous holiday pay, and a retirement savings plan. We also offer numerous training and development opportunities to help you advance your career!

Exotec stands out due to its innovative approach to robotics and the significant impact our solutions have on the e-commerce and retail sectors. The opportunity to work on groundbreaking technology, coupled with a supportive community and a strong emphasis on professional growth, makes Exotec a unique place for Field Engineers.

When answering this question, highlight specific instances where you successfully identified and resolved mechanical issues. Discuss the techniques you used, any diagnostic tools involving, and how you collaborated with team members or clients to ensure a successful resolution.

Detail your methodology for software configuration, emphasizing your familiarity with various systems and any specific challenges you've encountered. Provide examples that show your problem-solving skills in integrating hardware with software solutions during real-world applications.

Discuss potential challenges such as system compatibility, customer training, and project timeline management. Share how you address these issues and your strategies for ensuring smooth deployments while maintaining high service quality.

Explain your techniques for maintaining clear communication, such as using regular check-ins, providing detailed updates, and being responsive to client feedback. Mention specific instances where effective communication led to successful project management.

Provide a specific scenario where unexpected changes occurred. Describe how you adjusted the project plan and ensured goals were met while maintaining quality and safety standards.

Share the resources you utilize to stay informed about industry trends, such as attending conferences, participating in workshops, or engaging with professional online communities. This shows your commitment to continual learning and adaptation.

Discuss your methodology for conducting validation tests, including planning phases, execution steps, and documentation. Highlight successful outcomes or improvements you achieved through validation processes.

Illustrate a specific project you took lead on, detailing your role, challenges you faced, and the successful outcomes that resulted. This shows your leadership capabilities and project management skills.

Explain the proactive measures you take to ensure reliability, including systematic testing, ongoing monitoring, and contingency planning. Provide examples of how these strategies contributed to successful project outcomes.

Describe your approach to time management and prioritization, including any tools or methodologies you use. Highlight instances where effective prioritization led to positive results for your projects.