Desktop Support Representative (US - Contract)

Desktop Support Representative (US - Contract)Salary/Hourly Rate:$25 per hourOnsite/Remote:This is a fully onsite role in Seattle, WAPosition Overview:At Expedia Group, we are looking for candidates to match the dynamic, collaborative, and inclusive spirit of our company for a 14-month temporary assignment. We act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.  The primary focus of this role is resolving user issues and providing technical assistance. Key responsibilities include reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems efficiently. Responsibilities of the Desktop Support Representative: • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications• Oversee the daily performance of computer systems• Answer user inquiries regarding computer software or hardware operation to resolve problems• Inspect equipment and read order sheets to prepare for delivery to users• Develop training materials and procedures, or train users in the proper use of hardware or softwareQualifications of the Desktop Support Representative: • A minimum of 1+ years of experience in a related IT support role• Ability to follow instructions• Strong troubleshooting and diagnostic skills• Ability to follow technical manuals and installation specifications• Excellent communication skills for interacting with users and team membersPlease note contractors are engaged to provide services to Expedia Group on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.This job posting is for a temporary role as an employee of Atrium on assignment at Expedia. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.No C2C or Third-Party VendorsJob Type: ContractPay: $23.00 - $25.00 per hourBenefits:• 401(k)• Dental insurance• Health insurance• Vision insuranceSchedule:• 8 hour shift• Monday to FridayExperience:• Technical support: 1 year (Required)Ability to Commute:• Seattle, WA 98119 (Required)Ability to Relocate:• Seattle, WA 98119: Relocate before starting work (Required)Work Location: In person