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Configuration Administrator – Customer Experience

Company Description

IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 490+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.

 

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description

A Configuration Administrator works on projects or tasks that ensure consistency & stability in design & implementation of software tools used in the development of software & asset management in the production environment. Be creative during collaboration on best practices and ways to improve performance along with efficiency.  Possess resolve for troubleshooting complex and simple issues alike.  They will have a keen eye for recognizing inefficiency and take the initiative to simplify processes for their team and customers.  A solid understanding of automation and infrastructure as code would be desired!
 

Roles and Responsibilities

  • Utilizing Infrastructure as Code best practices, develop, maintain, and enhance systems using scripting language (Python and bash)
  • Analyze the design issues and suggest better solution.
  • Create and maintain CI/CD pipeline for application with DevSecOps standards.
  • Provide recommendations to management through research and review of recent industry solutions in various configuration related tools/technologies.
  • Maintain Config admin owned tools such Nexus, GitLab, k8’s, Apache, Tomcat, etc. with ability to utilize Ansible.
  • Create documentation and training material; provide training to others to ensure cross collaboration.
  • Support to sysadmins during OS patching by ensuring the application started after the patching.
  • Participate in Company wide working group for contribute to strategy for Enterprise needs.

Qualifications

Minimum Qualifications

  • 5+ years of DevSecOps experience as Config Admin or similar role
  • Excellent troubleshooting and problem-solving skillset.
  • Past participation in major systems rollouts and deployments
  • Understanding of advanced continuous delivery methods.
  • Solid foundation in internet and networking concepts
  • Proficient UNIX/LINUX scripting knowledge (PERL, Bash, etc.)
  • Ability to formulate a design strategy from a mix of business requirements, concept documents and verbal description.
  • Outstanding communication skills, including oral, written, motivation and presentation skills.

Desired Qualifications

  • Hands-on experience with UNIX/Linux/Solaris
  • Hands-on experience with Docker and Kubernetes including deployments
  • Cloud deployment models and concepts – Azure or AWS or GCP
  • Hands-on experience with DevSecops Tools: Jenkins, Nexus, GitLab, Ansible, chef, OWASP,etc.
  • Experience in configuring various monitoring tools. (ELK, ops-view, Grafana, Prometheus, etc.)
  • Experience in DevSecOps and CI/CD pipeline management.
  • Java programming experience is advantage
  • Held the role of a critical contributor to or leading major systems rollouts and deployments

Active participant in the vendor/product selection process

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday
  • Health Plan: Medical Insurance
  • Employee Stock Purchase Plan
  • Training and Education Programs
  • Unlimited opportunities for career advancement

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Configuration Administrator – Customer Experience, Expeditors

Are you ready to take on an exciting role as a Configuration Administrator for Customer Experience at Expeditors International? This dynamic position is part of our Global Service Center in Chennai, where we've seen tremendous growth, expanding from just six to over 490 talented professionals delivering outstanding IT services. In this role, you’ll collaborate on innovative projects to ensure that our software tools for development and asset management maintain consistency and stability. You’ll have the chance to be creative in streamlining processes and enhancing overall efficiency. We’re looking for someone who enjoys troubleshooting both complex issues and simpler challenges, ideally with a strong background in automation and infrastructure as code. Your responsibilities will encompass maintaining systems through scripting languages like Python and Bash, creating CI/CD pipelines that adhere to DevSecOps standards, and supporting your teammates in achieving their goals. If you're looking for a place to make a tangible impact while pushing the boundaries of technology, Expeditors International offers an incredible work environment with numerous opportunities for career advancement and personal growth. Join us in our mission to support the logistics needs of global trade with customized solutions and systems that integrate seamlessly!

Frequently Asked Questions (FAQs) for Configuration Administrator – Customer Experience Role at Expeditors
What are the key responsibilities of a Configuration Administrator at Expeditors International?

As a Configuration Administrator at Expeditors International, you will be responsible for ensuring the design and implementation of software tools are consistent and stable. Your primary duties will include utilizing Infrastructure as Code best practices, maintaining CI/CD pipelines, troubleshooting issues, and providing recommendations based on the latest industry solutions in configuration technologies.

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What qualifications are needed for the Configuration Administrator role at Expeditors International?

Candidates for the Configuration Administrator position at Expeditors International should have a minimum of 5 years of experience in DevSecOps or a similar role, excellent troubleshooting skills, and an understanding of advanced continuous delivery methods. Familiarity with UNIX/Linux scripting, as well as hands-on experience with DevSecOps tools like Jenkins and GitLab, are also critical.

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What tools and technologies does a Configuration Administrator work with at Expeditors International?

In the Configuration Administrator role at Expeditors International, you will work with a variety of tools and technologies including Nexus, GitLab, Docker, Kubernetes, and infrastructure as code practices utilizing Ansible. Your expertise in configuring monitoring tools like ELK and Prometheus will also be invaluable.

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How does the Configuration Administrator contribute to team efficiency at Expeditors International?

The Configuration Administrator at Expeditors International plays a crucial role in team efficiency by identifying inefficiencies and proposing solutions to simplify processes. You will be expected to create training materials and documentation to facilitate cross-collaboration, ensuring that team members can effectively utilize tools and practices.

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What are the career advancement opportunities for Configuration Administrators at Expeditors International?

Expeditors International values the professional growth of its employees, providing numerous opportunities for career advancement. As a Configuration Administrator, you can leverage your experience to move into higher technical roles or managerial positions within the organization, supported by various training and education programs offered.

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Common Interview Questions for Configuration Administrator – Customer Experience
Can you describe your experience with Infrastructure as Code?

Certainly! Infrastructure as Code (IaC) is a practice that allows you to manage IT infrastructure through code, making it more consistent and reproducible. I have hands-on experience with tools like Ansible and have utilized scripting languages such as Python and Bash to automate various operations, ensuring efficiency and minimizing human error.

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How do you troubleshoot issues within CI/CD pipelines?

Troubleshooting CI/CD pipeline issues involves a systematic approach. First, I analyze the build logs for errors, then I check for configuration mismatches in my deployment scripts. I also validate the environment settings and ensure that all dependencies are correctly installed. Effective communication with the team often reveals hidden issues and streamlines the resolution process.

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What is your approach to keeping up with new DevSecOps tools?

I actively engage with the DevSecOps community through online forums, webinars, and training sessions. I also subscribe to relevant newsletters and follow industry leaders to stay informed about emerging tools and methodologies. Regularly testing new tools through small projects helps me evaluate their efficacy and integration into our existing processes.

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Describe a complex problem you faced and how you solved it.

One complex problem involved a critical system outage due to a new deployment. I organized a quick analysis with the team, identified a configuration error, and rolled back the changes while collaborating on a revised deployment plan. Post-resolution, I implemented additional automated tests to catch similar issues in the future.

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Can you explain your experience with Docker and Kubernetes?

I have significant experience with Docker for containerizing applications and Kubernetes for orchestration. I have deployed several applications using Kubernetes, which allowed for scalability and management of application state across environments. I enjoy using these tools to streamline deployments and enhance reliability.

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How do you ensure documentation is up to date?

To ensure documentation is current, I make it a habit to update relevant documents as changes occur. I also set regular review sessions with the team to collectively verify the accuracy of the documents. Additionally, I encourage sharing knowledge through training sessions which can also highlight any documentation discrepancies.

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How do you prioritize tasks in a fast-paced environment?

In a fast-paced environment, I prioritize tasks based on their impact and urgency. I start by assessing the needs of the team and the business, then I create a list that outlines critical activities. Using Agile methodologies, I regularly review and adjust priorities as needed to ensure continuous delivery of value.

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What strategies do you use for effective team collaboration?

Effective collaboration stems from open communication and a shared understanding of goals. I advocate for daily stand-ups to foster transparency and collective problem-solving. Tools like Slack and JIRA effectively facilitate asynchronous collaboration, allowing team members to stay updated on progress.

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Can you describe your experience with cloud deployment models?

I have experience with major cloud platforms including AWS and Azure. I’ve deployed applications using various models such as public, private, and hybrid clouds. Understanding the specific needs of applications allows me to select the most suitable model, optimizing both performance and costs.

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What’s your experience with configuration management tools?

I have utilized various configuration management tools like Ansible and Chef to streamline deployments and ensure configuration consistency. These tools not only help automate setup but also allow for easier scalability as our infrastructure grows.

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Full-time, on-site
DATE POSTED
December 6, 2024

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