Customs Brokerage Agent - job 1 of 2

As a Customs Brokerage Agent at Expeditors, your main responsibilities will include ensuring smooth customs process flows, accurate data entry into our operational system, and tracking customs files. You will also verify and submit customs declaration information, ensuring compliance with regulations, and handle the client billing process. Your role is essential in meeting our customers' expectations and maintaining the integrity of the customs process.

To become a Customs Brokerage Agent at Expeditors, you should possess a solid understanding of customs brokerage processes, customs legislation, and documentation across ocean, road, and air transport. Good computer skills, with proficiency in MS Excel and Word, are essential, along with effective interpersonal abilities and strong organizational skills. Fluency in English is a must.

Expeditors is committed to promoting from within, with over 50% of our employees having been with us for five years or more. As a Customs Brokerage Agent, you will have access to our training and personnel development programs, enabling you to grow professionally and build a long-term career within the company.

As a Customs Brokerage Agent with Expeditors, you will enjoy generous benefits including paid vacation, holiday, and sick time, comprehensive health plans, life insurance, and an employee stock purchase plan. Our commitment also extends to offering growth opportunities and a bonus program for employee referrals.

The working culture at Expeditors is friendly, innovative, and focused on customer service. We value teamwork and professionalism, creating an environment where our Customs Brokerage Agents can thrive. Collaboration and shared success are at the heart of what we do, making it an exciting place to build a career.

Absolutely! The customs brokerage process involves ensuring compliance with all relevant regulations, preparing necessary documentation, and facilitating the customs clearance of shipments. An effective answer should also emphasize your understanding of import/export classifications, valuation, and how you manage documentation timelines.

To ensure accuracy, I meticulously review all documentation and double-check each piece of information before entry into the customs system. I also stay updated on the latest regulations and best practices to minimize errors and enhance compliance.

I would describe my commitment to active listening and problem-solving in such scenarios. It’s important to remain calm and use clear communication to address their concerns while ensuring they feel supported throughout the resolution process.

In my previous roles, I've used various logistics management systems, including those that integrate with customs declaration processes. Mention your ability to quickly adapt to new software and highlight any specific tools that you're familiar with.

I regularly engage with industry publications, attend webinars, and participate in professional development courses. Networking with other customs professionals also helps to stay informed about regulatory changes and best practices.

I follow a checklist that includes reviewing all import/export documentation, ensuring accurate classification of goods, and verifying values. Staying organized and maintaining clear records is also crucial to provide effective audits.

In high-pressure scenarios, I prioritize tasks, focus on clear communication, and rely on established procedures to guide my actions. It’s also essential to remain calm and collected to make informed decisions quickly.

The most challenging aspect can be navigating complex regulations and ensuring compliance. However, I've learned to view challenges as opportunities for growth by continuously improving my understanding and procedures.

I'm drawn to Expeditors because of its strong commitment to employee development and its reputation in the global logistics industry. I'm excited about the chance to be part of a team that values professionalism, innovation, and collaboration.

My coworkers would describe my work ethic as reliable and proactive. I believe in taking initiative, meeting deadlines, and supporting team efforts, which fosters a positive work environment and aligns with the values at Expeditors.