Ocean Import Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position - Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

KEY DELIVERABLES

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow meeting customer expectations.
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily.
• Use Department Dashboards on daily basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures.
• Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
• Escalation of problems to Management and Supervisor when necessary.
• Follow Accounting Do’s and Don’ts

Personal Development:

• Attend training classes when required.
• Complete mandatory training when required.
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Culture:

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications, Experience and Education Requirements:

• Minimum of 2 years in Ocean and Air Import experience.
• Must provide exceptional customer service internally and externally at all times.
• Must have complete understanding of ocean import documentation process.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Proficient level of Microsoft Office (Word, Excel etc.)
• Must complete Dangerous Goods Certification within the first 6 months.
• Must be able proficient in English, both written and verbal.