Client Services Associate II - BIS - job 1 of 2

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

As the ideal candidate you will be great at organizing and prioritizing, and have a focus on our client experience. You will quickly learn the details of our products, the role and be able to present our commercial offerings suite. Adapt to priorities and be a world class convergent thinker, working across functional units to ensure client satisfaction.

You will partner with a broad array of team members, including other members of our world-class product, sales, technology, credentialing, and support teams

• Primary focus to be on service-related activities
• Knowledge of BIS products and services
• Lead demonstrations of new products and services needs for Growth accounts
• Consult with clients on current and upcoming projects to define project specifications, implementation and process design
• Sub code maintenance
• Use Salesforce to track and log all activities relevant to customer
• Coordinate new solution and product demonstrations
• Resolve billing and invoice questions and issues
• All report request submittal
• Summit request to Commercial Relations file and data research
• Provide ongoing report and user setup training
• Account detail maintenance (address update, PO, name change, etc…)

Qualifications

• Bachelor's degree or equivalent experience
• Minimum of 4 years of experience in customer service
• Presentation abilities
• Proficient in using computer software and applications

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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