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Internal Communications & Engagement Manager, CA Hybrid

Company Description

Experian is the leading global information services company. We help businesses provide great customer experiences by managing and analyzing data to help them guide better decisions and outcomes, and prevent fraud. We help millions of people better improve their financial lives – gain access to credit, save money, and protect their identity.

About us, but we'll be brief

Experian is unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and progress to help all our clients maximize every opportunity.

Job Description

Team Overview

As a member of the HR team, you will contribute to Experian's success by partnering across business groups and the Experian ecosystem. While reporting to the SVP of HR, you will help build internal communications and employee engagement campaigns. We are looking for someone who has visual storytelling and writing abilities, enjoys being organized, and collaborates well to deliver internal campaigns.

Responsibilities May Include:

  • Engage, inform, and direct employees on our strategy and priorities
  • Contribute to regular all hands meetings, including designing the presentation deck and hosting the meeting on MS Teams Live Events/Meetings
  • Manage the internal communications calendar via Microsoft Planner
  • Build and launch the new intranet site on Microsoft SharePoint
  • Provide regular reports on our internal engagement
  • Produce high-quality written content using Smart Brevity principles (newsletters, executive messages, scripts)
  • Create on-brand visual content while aligning with teams (newsletter design, culture videos, presentation decks, digital signage, infographics, logos)
  • Build relationships with HR, other internal communication leads , the leadership team, the corporate social responsibility team, and others
  • Participate in ERGs and communities of practice (Experian People of Internal Communications, The Creative Collective, and The Heart of Experian Community Champions)
  • Collaborate with the HR Business Partner leader to develop communications strategies that align with our people strategy
  • Work with HR leadership to create messaging that supports talent management, employee development, and organizational change efforts
  • Coordinate virtual and in-person opportunities that support Experian's corporate responsibility efforts
  • Help execute annual employee engagement events, such as Halloween, Summer Fun, and other holiday festivities

Qualifications

  • Located in Southern California and available to come into the Costa Mesa and San Diego offices at least on a monthly basis for events, video production in the studio, and meet-and-greets
  • Written and creative portfolios (graphic design, video, writing) must be submitted when applying for this role
  • 5+ years of internal or executive communications experience
  • Bachelor's Degree – preferably in Visual Arts/Design, Communication Studies, Psychology, Business, or similar
  • Creative Writing and copy editing skills
  • Demonstrated history of promoting engagement and participation
  • a passion for people, culture, diversity, and inclusion
  • Ability to work across North American time zones
  • Proficiency in the following programs: Adobe Creative Cloud (Photoshop, Premiere, After Effects) Canva, and Graphic design platforms
  • Video pre-production, production, and post-production knowledge
  • Knowledge of camera and audio equipment and scriptwriting
  • #LI-Hybrid

Additional Information

Benefits.

  • 20 vacation days to start (along with 12 paid holidays)
  • Great compensation package and comprehensive benefits package, with a bonus of 15%
  • Flexible work schedule and relaxed dress code

All your information will be kept confidential according to EEO guidelines.

Additional information

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Average salary estimate

$85000 / YEARLY (est.)
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$75000K
$95000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Internal Communications & Engagement Manager, CA Hybrid, Experian

If you're looking for an exciting opportunity to make a difference in employee engagement, look no further than the Internal Communications & Engagement Manager position at Experian in Costa Mesa, CA! As a key member of the HR team, you'll have the chance to partner across the company to craft compelling internal communications and engagement strategies. This role is perfect for someone who loves visual storytelling and creative writing. You'll be responsible for creating dynamic content that informs and engages employees on our corporate strategies and priorities. Have fun while designing presentation decks for all-hands meetings, managing the internal communications calendar, and launching a fresh intranet site on Microsoft SharePoint. You will also showcase your creative flair by producing engaging newsletters, culture videos, and infographics that resonate with our diverse workforce. Your contributions will help foster a collaborative environment and promote a strong company culture, where everyone feels valued and included. Plus, you'll coordinate exciting events that enhance employee experiences, such as our seasonal celebrations. If you have at least 5 years of experience in internal communications and a creative portfolio to showcase, we want to hear from you! Join us at Experian, where your voice and creativity can truly make an impact. Let's unlock the power of data together and create an inclusive workplace where everyone thrives!

Frequently Asked Questions (FAQs) for Internal Communications & Engagement Manager, CA Hybrid Role at Experian
What are the primary responsibilities of an Internal Communications & Engagement Manager at Experian?

As an Internal Communications & Engagement Manager at Experian, your primary responsibilities will include crafting engaging content that informs employees about company strategies, managing communications calendars, hosting all-hands meetings, and developing an engaging intranet site. You'll also be tasked with producing written materials such as newsletters and scripts, as well as creating visually appealing content that aligns with Experian's brand.

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What qualifications are necessary to apply for the Internal Communications & Engagement Manager position at Experian?

To apply for the Internal Communications & Engagement Manager position at Experian, you should possess a Bachelor's Degree, particularly in fields such as Visual Arts/Design, Communication Studies, or similar. Additionally, you should have at least 5 years of experience in internal or executive communications, along with a demonstrated passion for culture, diversity, and engagement.

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How does the Internal Communications & Engagement Manager contribute to employee engagement at Experian?

The Internal Communications & Engagement Manager at Experian plays a pivotal role in fostering employee engagement by delivering captivating and informative communications. You will collaborate with various teams to build campaigns that resonate with employees, coordinate engaging events, and facilitate open communication channels that promote a sense of belonging within the organization.

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What tools and platforms does an Internal Communications & Engagement Manager at Experian need to be proficient in?

In your role as an Internal Communications & Engagement Manager at Experian, proficiency in various tools is essential. You should be well-versed in Adobe Creative Cloud (including Photoshop and Premiere), Microsoft SharePoint for intranet management, and Canva for graphic design. Additionally, familiarity with video production tools and communication platforms like MS Teams is beneficial.

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What is the company culture like at Experian for an Internal Communications & Engagement Manager?

Experian prides itself on a diverse and inclusive company culture. As an Internal Communications & Engagement Manager, you will be part of a community that celebrates individuality, collaboration, and wellness. Experian emphasizes work/life balance and engages in corporate social responsibility efforts, creating a fulfilling environment where employees can thrive both personally and professionally.

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Common Interview Questions for Internal Communications & Engagement Manager, CA Hybrid
Can you describe your experience with internal communications in your previous roles?

When answering this question, focus on specific examples of your internal communication projects, the strategies you implemented, and how they impacted employee engagement. Discuss metrics or feedback received to illustrate your effectiveness.

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How do you approach creating engaging content for diverse audiences?

Demonstrate your understanding of audience segmentation and crafting messages that resonate. Detail your research methods, past experiences with varied content types, and the importance of inclusive language in your work.

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What tools do you use for managing communications and tracking engagement?

Be prepared to discuss specific tools you have experience with, such as SharePoint, communication management software, or analytics tools. Mention how you utilize these tools to enhance engagement and measure success.

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Can you provide an example of a successful campaign you led?

Share a concise story about a campaign: the objectives, your role, the strategy employed, and the results achieved. Focus on key metrics or feedback that demonstrate the campaign's success.

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How do you ensure your communications align with a company's strategic goals?

Explain your process for understanding strategic goals, collaborating with leadership, and tailoring messages that keep employees informed and motivated. Emphasize the importance of feedback loops and regular assessments.

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Describe a time you managed a conflict in a team setting. How did you handle it?

Illustrate your conflict resolution skills by describing a specific situation, the actions you took to address it, and the outcome. Highlight your communication skills and focus on maintaining team cohesion.

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How do you stay updated on trends in internal communication?

Discuss your methods for staying informed, such as reading industry publications, attending webinars, and participating in professional networks. Mention specific trends that you believe are shaping internal communications today.

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What role does storytelling play in internal communications?

Emphasize the importance of storytelling in creating content that resonates with employees. Provide examples of how storytelling has enhanced your past communications, making them more engaging and relatable.

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How do you incorporate feedback into your communications strategy?

Detail your approach to collecting and analyzing feedback from employees, and how you use this data to refine your communication strategies. Highlight how iterative processes can lead to better engagement.

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What do you think is the biggest challenge for an Internal Communications Manager today?

Share your insights on current challenges such as remote work, maintaining engagement in a hybrid environment, or the need for transparency. Discuss how you would address these challenges effectively.

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We pride ourselves on being certified as a Great Place To Work and firmly believe that creating a positive company culture is less about ping pong tables and more about transparency, connection, and "work with purpose." The unique perspective of e...

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Full-time, hybrid
DATE POSTED
December 17, 2024

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