Service & Billing Expert

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

The UK and EMEA Billing team are responsible for opening the majority of our client accounts and providing our clients with access to our many products across various different platforms. The Service and Billing Team have to ensure all billing requirements are met on each account. They are also responsible for processing renewal contracts and raising the relevant invoices, along with any account amendments and credit notes. They have monthly deadlines that they work hard as a team to achieve, whilst providing a high level of service to all our internal and external clients.  It’s a fast paced environment where your attention to detail and commitment to accuracy is imperative.

What you'll be doing:

• Performing all the relevant new customer checks and opening new accounts and setting the customer up to access the relevant products;  
• Applying pricing and fees to customers account schedules; 
• Checking documentation is complete, quality checking credit notes and manual invoices that have been keyed and approving them in the system;  
• Investigating and fixing the root cause of credit notes; 
• Loading invoicing files into the system, checking these and working through any exceptions; 
• Actioning account amendments to pricing, customer name/address/branch whilst always ensuring relevant documentation is available; 
• Adhering to all Compliance and Global Security procedures; 
• Identifying process or system improvements; 
• Updating process documentation as required; 
• Liaising with colleagues in the Service and Billing Team and other Stake Holders around Experian; 
• Providing high level training to new or less experienced colleagues; 
• Support team members in resolving queries; 
• Process Improvement Focus – update process map, identify process gaps; 
• Proactive at Month End, support others in better prioritization;  

What you'll need to bring:

• 1+ year of related experience; 
• Relevant higher education degree; 
• Able to work on own initiative and prioritise daily workload accordingly; 
• Able to work under pressure; 
• Good attention to detail; 
• Manage own workload; 
• Able to deliver results; 
• Flexibility around busy periods at month end; 
• Team player; 
• Client focus; 
• Proficient in Microsoft Word and Excel. 
• Fluency in written and spoken English; 
• Proficiency in another European language (desirable, based on the role). 

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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