Expert Client Manager - AUTO (Detroit or REMOTE)

The Expert Client Manager owns the client relationship. Oversees and maintains a consultative relationship with the client, acting as the primary contact and partner for all Acxiom products and services. Responsible for maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional Acxiom support. In addition, they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.

• Responsible for sales strategy within account; develop and grow existing client revenue/generating new business through value-based upselling.
• Responsible for meeting client expectations and ensuring the client is kept fully up to date with critical activity on the account.
• Achieves contracted revenue target and incremental growth (target within account).
• Responsible for account plan development.
• Act as the key interface between the client and all relevant Acxiom product teams.
• Escalation point for status, issues, problems and feedback to client/stakeholders and teams.
• Negotiate contracts on behalf of company.
• Responsible for managing within salesforce all records of sales, revenue, and other key account information.
• Lead client-facing and internal troubleshooting efforts.
• Work closely with delivery team managers helping to support overall business strategy, developing new business opportunities, creating quarterly business review presentations and other client needs.

• Bachelor’s degree from a four-year college or university or equivalent work experience
• Requires experience selling marketing technology solutions such as CDPs, cloud platforms.
• Able to analyze problems and strategize for better solutions.
• Knowledgeable of sales process from initiation to close.
• Able to multitask, prioritize, and manage time efficiently.
• Solid negotiation skills and ability to build strong interpersonal relationships with clients and management.
• Experience in data, digital and/or marketing services industry.
• Automotive sales or marketing experience preferred.
• Preferred 7+ years of experience in an account leadership role in sales, marketing or agency environment for Auto OEMs.
• Demonstrated ability to understand the customer’s business and align client services to client priorities and link to Acxiom value proposition.
• Experienced with media audience development and measurement solutions.
• Must be Familiar with marketing technology, including CDPs, Marketing Clouds and cloud platforms.
• Consultative/Persuasive skills.
• Excellent group presentation skills.

Homebased - Detroit, Michigan