Clinical Chief of Staff

Full-time Exempt

Direct Hire

100% Remote

$120,000 - $170,000 per year

About Expressable:

Expressable is a rapidly growing virtual speech therapy practice with over 200 team members on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

About the Role:

The Chief of Staff to the Chief Clinical Officer (CCO) will serve as a partner to the CCO; collaborate regularly with Sr./Director level members of the Clinical department to design, implement, and measure performance against short and long term objectives; set agendas for key internal meetings and act as proxy for the CCO when appropriate; help prioritize among competing corporate and departmental needs to support the scaling of the Clinical department; act in an advisory capacity through leveraging healthcare leadership experience; help determine key performance indicators and how to measure team performance; continuously improve cross-functional teamwork across the organization.

• Support CCO in prioritizing and managing strategic goals
• Develop and implement strategies for clinical management and process improvements
• Generate insights and innovative solutions from analytics to improve care and service delivery; build KPI dashboards encouraging data transparency across the org
• Serve as primary clinical operations liaison for internal collaborative departments. Including product, intake, corporate teams, etc.
• Participate in meetings regarding program development, policies, procedures, program evaluation, etc. related to clinical services, as needed
• Work with operations leadership to assess barriers and find opportunities to improve clinical care efficiency and outcomes
• Liaise with clinical leaders to establish, monitor, and report on operational KPIs such as utilization, capacity, quality, and satisfaction 
• Identify opportunities with cross-departmental collaboration to streamline operations using product enhancements, systems and tools, whether licensed or built in-house

• Bachelors degree
• A minimum of five years experience in healthcare operations
• Ability to collaborate with an all-remote geographically-distributed team
• Proficiency in GoogleSuite  and/or Microsoft Office
• Demonstrated ability to independently master new technologies

• Exceptional paid time off policies that encourage and support life balance
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Hardware provided for home office setup
• Remote work environment that strives for connectivity through professional collaboration and personal connections

Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io.

E-Verify

Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.

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