Director of Client Acquisition (healthcare)

Full-time Direct Hire

100% Remote

$125,000 - $150,000 starting salary range

About Expressable:

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by  making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

About the Role:

The first touchpoint for all prospective Expressable clients is a free consultation conducted by a speech-language pathologist on our team. Expressable is looking for a strong operational leader to manage our growing consultation team, driving team performance and introducing our clients to an unparalleled client experience. The ideal Director of Client Acquisition will have excellent customer service and people management skills, a data-driven and growth mindset, and the ability to collaborate with clinical staff. This is a senior position reporting directly to the Chief Marketing Officer.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

• Lead a team of clinical consultation representatives answering inbound calls and scheduled outbound call appointments; converting prospective callers to clients when appropriate.
• Establish and track weekly KPIs to manage individual performance and organizational goals, including but not limited to such metrics as answer rates, conversion rate, and admits per week..
• Manage productivity targets; including appointment availability, utilization, and calendar management
• Continuously refine consultation tools and processes, including but not limited to workflow optimization, call scripting, and CRM refinements.
• Provide a consistent and holistic framework for quality reviews, call monitoring, task completion, and coaching opportunities
• Maintain a CSTAT score of >90%
• Integrate clinical best practices by collaborating effectively with clinical leadership.
• Build and foster a supportive, empathetic, and collaborative team culture that celebrates excellence and provides growth opportunities

• At least 5 years managing operational, growth, or service coordination teams
• At least 5 years managing and developing multiple direct reports (experience in a remote environment is desirable).
• At least 3 years of applied data analysis to operational improvement
• Experience and competency in Google Suite, collaboration tools like Slack and backend CRMs like Salesforce, with demonstrated ability to independently master new technologies
• Ability to collaborate with fully remote teams.

• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• People Management - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Fosters quality focus in others. data Continually works to improve supervisory skills.
• Project Management - Develops project plans. Coordinates projects. Communicates changes and progress. Completes projects on time and within budget. Manages project team activities.
• Analytical - Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Designs workflows and procedures.
• Planning/Organization - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Adept at organization or scheduling other people and their tasks. Develops realistic action plans.
• Relationship Building - Builds both formal and informal professional relationships. Maintains and fosters relationships within, across, and external to organizational boundaries. Obtains and shares information, ideas, and problems. Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.

• Exceptional paid time off policies that encourage and support life balance
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Hardware provided for home office setup
• Remote work environment that strives for connectivity through professional collaboration and personal connections

Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR Director at ann.fuller@expressable.io.