Job details

Forward Deployed Engineer

Extend is building a modern document processing platform, reimagined with LLMs. We're on a mission to transform how the world works with unstructured data.

As a Forward Deployed Engineer at Extend, you’ll act as the primary interface between customers and Extend. We’re looking to hire engineers who obsess over customer pain, relentlessly focus on the details, operate with high agency, and want to empower organizations with AI.

Why you should consider joining

We've grown revenue 15x this year to 7-figures in ARR, with our growth continuing to accelerate
We have a product loved by users and being used in mission-critical flows at companies like Brex, Checkr, Opendoor, Chime, and many more
We're building the next generation document processing platform — the market for document processing has expanded 1000x due to LLMs, and existing solutions are all low NPS
We're punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact

We have a very talent dense team (e.g. former founders, world record holders) operating in a high performance culture, in-person in NYC, with high equity ownership
We're tackling novel, unsolved problems at the intersection of LLMs, complex data processing, and human ↔ AI interfaces
We're backed by world class investors, including YC, Homebrew, investors from OpenAI, and more

We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented engineers to join our founding team ahead of our next round and execute on an ambitious roadmap.

Impact

Ensuring our customers can successfully deploy LLMs into production is critical, and comes with never before seen challenges. We need to make sure we’re world class at this.

Here's a few of the complex problems you’ll be working on:

How do we enable enterprises to gain confidence in deploying AI?
How do we handle never before seen edge cases in customer data?
How do we enable non-technical domain experts to train models with their expertise & business logic?
How do we enable customers to become experts at prompt engineering?
How do we help customers understand tradeoffs between latency, cost, and performance, and make the best decision for their use case?

Role

Write the playbook for how we should work with customers, and how we should incorporate feedback and learnings across the team.
Build genuine relationships with our end users. You should be on a first-name basis over iMessage, and you’ll have the ability to travel onsite as needed.
Companies have a lot of unstructured data — you’ll need to figure out what problems other teams are experiencing, and naturally grow Extend within an organization.
Have complete ownership over the work you do — as a founding team member, you’ll have the opportunity to truly own large areas of customer success and have direct relationships with large enterprises.
Work directly with the CEO, CTO, and other founding members and help build out our team.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Forward Deployed Engineer, Extend

At Extend, we’re on the lookout for a Forward Deployed Engineer who will be a pivotal part of our mission to revolutionize document processing through innovative solutions powered by large language models (LLMs). Based in New York, this role is designed for those who thrive on customer interactions and possess a deep understanding of the challenges organizations face with unstructured data. As a Forward Deployed Engineer, you will be the primary point of contact between our customers and our tech team, ensuring that your keen insights into customer pain points translate into actionable solutions. You’ll be working at the forefront of AI technology, tackling complex issues like AI deployment confidence and edge case management. Your expertise will help non-technical experts train AI models effectively, while guiding clients through understanding the trade-offs in performance and cost. In this dynamic role, you'll not only forge meaningful relationships with customers, often on a first-name basis, but you'll also play a crucial role in shaping our customer success strategies. With a team that has experienced explosive growth this year, you’ll find a rewarding environment where your contributions will significantly impact our trajectory and customer base. If you're excited about working closely with our leadership team and embracing high agency in your role, then this is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Forward Deployed Engineer Role at Extend

What are the responsibilities of a Forward Deployed Engineer at Extend?

As a Forward Deployed Engineer at Extend, your key responsibilities include acting as the primary interface with our customers, ensuring they successfully deploy LLMs into production, and tackling complex data processing challenges. You’ll be writing playbooks on customer engagement and incorporating team feedback to refine our strategies.