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Accounts Receivable Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: RCM A/R Specialist

SUMMARY

The Accounts Receivable Specialist research unpaid claims and follows up on the insurance end. Accounts Receivable Specialists work in our Revenue Cycle Management department to provide administrative and bookkeeping support, streamlining financial recordkeeping.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

● Manages all communications relating to invoices and incoming bills and may work with Accounts Payable Specialists to balance company financial records.

● Maintain knowledge of company bookkeeping policies, audit business ledgers, organize invoices and begin the collections process for client accounts with past-due balances.

● Process and record any unique billing situations that fall outside of regular operations such as custom payment plans.

● Review unpaid claims and research reasons for delay.

● Initiate collection follow up of unpaid or denied claims with the appropriate payer.

● Research appeal and resolve claim rejections, underpayments, and denials with payers.

● Process appeals by gathering information and resubmitting claims.

● Create reports and balance sheets that document overall profits and losses.

 ● Communicate payment or denial trending that impact revenue to leadership.

● Develop and maintain positive working relationships with team members and payer representatives. ● Update client accounts based upon payment or contact information. ● Contact insurance companies to address discrepancies and ensure claims are paid.

● Review outstanding accounts and aging reports.

● Process any adjustments ad hoc.

 

QUALIFICATIONS 

● Excellent verbal, written, and interpersonal skills

 ● Knowledge of explanation of benefits (EOB’s)

● Detail-oriented with strong organizational skills EDUCATION AND/OR EXPERIENCE

● Minimum Required: HS Diploma or G.E.D.

● Minimum Required: 1+ years of experience in accounts receivable LICENSES AND CREDENTIALS

● Minimum Required: None SYSTEMS AND TECHNOLOGY

● Proficient in Microsoft Excel, Word, PowerPoint, Outlook

 

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time

 

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly – only resumes submitted through this website will be considered.

Average salary estimate

$47500 / YEARLY (est.)
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$40000K
$55000K

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What You Should Know About Accounts Receivable Specialist , Eye Care Partners

Are you ready to take your career to the next level as an Accounts Receivable Specialist at EyeCare Partners? Based in beautiful Blue Ash, Ohio, we are the nation's leading provider of clinically integrated eye care, dedicated to enhancing vision and improving lives. As part of our Revenue Cycle Management team, you will play a critical role in researching unpaid claims and following up on insurance-related matters. Your expertise in managing communications around invoices and working alongside our Accounts Payable Specialists will help ensure our financial records are balanced and streamlined. With opportunities to process unique billing situations and initiate collection follow-ups, your contributions will directly affect our bottom line. You'll be responsible for maintaining up-to-date ledgers, tracking collection processes, and developing positive relationships with both team members and payer representatives. To excel in this role, you will need excellent communication skills and a keen eye for detail, coupled with at least a year of experience in accounts receivable. We're looking for someone who is passionate about financial accuracy and helps drive the success of EyeCare Partners in our mission to provide exceptional eye care. If this sounds like you, we can't wait to hear from you and explore the difference you can make in our organization!

Frequently Asked Questions (FAQs) for Accounts Receivable Specialist Role at Eye Care Partners
What are the main responsibilities of an Accounts Receivable Specialist at EyeCare Partners?

As an Accounts Receivable Specialist at EyeCare Partners, your main responsibilities include managing communications related to invoices, conducting research on unpaid claims, initiating collections for unpaid or denied claims, and maintaining accurate financial records. You'll also be responsible for tracking unique billing situations, processing appeals, and creating financial reports that document profits and losses.

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What skills are required for the Accounts Receivable Specialist position at EyeCare Partners?

The ideal Accounts Receivable Specialist should possess excellent verbal, written, and interpersonal skills. You should have strong organizational skills, be detail-oriented, and have a solid understanding of Explanation of Benefits (EOBs). Proficiency in Microsoft Office applications like Excel, Word, and Outlook is also necessary to perform tasks effectively.

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What educational background do I need to become an Accounts Receivable Specialist at EyeCare Partners?

At EyeCare Partners, the minimum educational requirement for the Accounts Receivable Specialist position is a high school diploma or G.E.D. combined with at least 1 year of experience in accounts receivable roles. Higher education or specialized training may be beneficial but is not required.

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How does EyeCare Partners ensure a positive working environment for Accounts Receivable Specialists?

EyeCare Partners fosters a collaborative and supportive work environment for Accounts Receivable Specialists by encouraging positive relationships among team members and offering regular communication with leadership. Our culture values each team member's contribution toward our shared goal of providing top-notch eye care.

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What are the opportunities for growth as an Accounts Receivable Specialist at EyeCare Partners?

At EyeCare Partners, as an Accounts Receivable Specialist, you’ll have multiple opportunities for professional growth and advancement within the Revenue Cycle Management department. You can build your skills in various areas of finance and work towards potential leadership roles while impacting our mission in the healthcare industry.

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Common Interview Questions for Accounts Receivable Specialist
Can you describe your experience with managing accounts receivable?

When answering this question, focus on your previous roles managing any aspect of accounts receivable, highlighting specific tasks like researching unpaid claims, working with invoices, and following up with clients or insurance companies. Use examples that show your problem-solving skills and attention to detail.

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How do you handle discrepancies in invoices?

It's important to demonstrate your systematic approach to handling discrepancies. Explain how you identify issues, gather documentation for clarity, communicate with relevant parties, and ensure a resolution. Providing an example of a specific situation can strengthen your response.

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What software and tools have you used for accounts receivable management?

Be prepared to discuss any accounting software, spreadsheets, or reporting tools you have previously used. Mention specific programs like Microsoft Excel and any industry-specific software that relates to the position at EyeCare Partners.

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Why is accurate documentation important in accounts receivable?

Accurate documentation is crucial as it ensures financial integrity and aids in clear communication with clients and payers. Highlight how it impacts collection processes and reduces errors, thus improving cash flow and operational efficiency.

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Can you explain your understanding of EOBs (Explanations of Benefits)?

In your answer, explain what EOBs are and their purpose. Additionally, clarify how they are essential for reviewing and understanding claims status, which is a critical aspect of your role as an Accounts Receivable Specialist.

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How do you prioritize your tasks when managing multiple accounts?

Discuss specific methods you use to prioritize tasks, such as creating to-do lists, leveraging technology, or setting deadlines. Emphasize the importance of focusing on high-impact accounts while also ensuring timely follow-ups on all open cases.

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What strategies do you use to maintain positive relationships with clients?

You're aiming to show your customer service skills here. Mention your approach to communication, being proactive in resolving issues, and ensuring responsiveness to client inquiries. Positive relationships can lead to better outcomes for both the accounts receivable process and enhanced client satisfaction.

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Describe a time you resolved a complex payment issue.

Provide a detailed narrative of the complex payment issue, the steps you took to address it, the stakeholders involved, and the outcome. This reflects on your problem-solving capabilities and critical thinking in handling financial matters.

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How would you approach a situation where a claim is repeatedly denied?

You'll want to demonstrate a thorough approach to investigation. Discuss how you would analyze the reasons for denial, gather necessary documentation, reach out to the relevant parties, and resubmit the claim as appropriate.

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What motivates you to work in accounts receivable?

Here, express your enthusiasm for finance and customer service. You might discuss how you enjoy the analytical aspects, the challenge of resolving billing issues, or your desire to contribute to maintaining the financial health of an organization like EyeCare Partners.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 9, 2025

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