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Accounts Receivable Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.Job Title: RCM A/R SpecialistSummaryThe Accounts Receivable Specialist research unpaid claims and follows up on the insurance end. Accounts Receivable Specialists work in our Revenue Cycle Management department to provide administrative and bookkeeping support, streamlining financial recordkeeping.Essential Duties And Responsibilities• Manages all communications relating to invoices and incoming bills and may work with Accounts Payable Specialists to balance company financial records.• Maintain knowledge of company bookkeeping policies, audit business ledgers, organize invoices and begin the collections process for client accounts with past-due balances.• Process and record any unique billing situations that fall outside of regular operations such as custom payment plans.• Review unpaid claims and research reasons for delay.• Initiate collection follow up of unpaid or denied claims with the appropriate payer.• Research appeal and resolve claim rejections, underpayments, and denials with payers.• Process appeals by gathering information and resubmitting claims.• Create reports and balance sheets that document overall profits and losses.• Communicate payment or denial trending that impact revenue to leadership.• Develop and maintain positive working relationships with team members and payer representatives.• Update client accounts based upon payment or contact information.• Contact insurance companies to address discrepancies and ensure claims are paid.• Review outstanding accounts and aging reports.• Process any adjustments ad hoc.Qualifications• Excellent verbal, written, and interpersonal skills• Knowledge of explanation of benefits (EOB’s)• Detail-oriented with strong organizational skills EDUCATION AND/OR EXPERIENCE• Minimum Required: HS Diploma or G.E.D.• Minimum Required: 1+ years of experience in accounts receivable LICENSES AND CREDENTIALS• Minimum Required: None SYSTEMS AND TECHNOLOGY• Proficient in Microsoft Excel, Word, PowerPoint, OutlookNOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any timePhysical RequirementsWhile performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.If you need assistance with this application, please contact (636) 227-2600EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly – only resumes submitted through this website will be considered.

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What You Should Know About Accounts Receivable Specialist, Eyecare Partners

At EyeCare Partners in Ballwin, MO, we're searching for a dedicated Accounts Receivable Specialist to join our dynamic Revenue Cycle Management team. As the nation's leading provider of clinically integrated eye care, our mission extends beyond just enhancing vision; it's about improving lives. As an Accounts Receivable Specialist, you'll play a crucial role in our operation by managing unpaid claims and facilitating effective communication regarding invoices and bills. Your responsibilities will include reviewing unpaid claims to understand why delays occur, initiating follow-ups, and coordinating with both clients and insurance companies to resolve any issues. You'll need to be detail-oriented as you maintain accurate financial records, adjust accounts, and create impactful reports to inform our leadership of any trends that could affect revenue. At EyeCare Partners, we believe in fostering a collaborative work environment, so you'll be encouraged to build positive relationships with team members and payer representatives alike. If you have a knack for organization, interpersonal communication, and a drive to ensure that our financial practices run smoothly, we want to hear from you! Join us in supporting our national network of over 300 ophthalmologists and 700 optometrists in delivering exceptional eye care to patients across 18 states. Together, we can make a difference in the world of eye care!

Frequently Asked Questions (FAQs) for Accounts Receivable Specialist Role at Eyecare Partners
What are the responsibilities of an Accounts Receivable Specialist at EyeCare Partners?

As an Accounts Receivable Specialist at EyeCare Partners, your responsibilities will include managing communication regarding invoices and bills, researching unpaid claims, and initiating collection follow-ups. You'll also collaborate with Accounts Payable Specialists to ensure balanced financial records while maintaining knowledge of bookkeeping policies, processing unique billing situations, and creating reports to document profits and losses.

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What qualifications do you need to apply for the Accounts Receivable Specialist position at EyeCare Partners?

To apply for the Accounts Receivable Specialist position at EyeCare Partners, you must have a high school diploma or G.E.D. and at least one year of experience in accounts receivable. Strong verbal and written communication skills are essential, along with proficiency in Microsoft Office applications. Detail-oriented candidates with excellent organizational skills will be well-suited for this role.

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How does EyeCare Partners support employee growth for Accounts Receivable Specialists?

EyeCare Partners is committed to employee growth and development. As an Accounts Receivable Specialist, you'll have opportunities to enhance your skills through training programs and on-the-job learning experiences. Additionally, our collaborative environment fosters mentorship from experienced colleagues, helping you to navigate challenges and grow in your career.

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What systems and technology should an Accounts Receivable Specialist be proficient in at EyeCare Partners?

An Accounts Receivable Specialist at EyeCare Partners should be proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Familiarity with billing systems and electronic medical records will also be beneficial, as it allows for more seamless management of claims and financial records.

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What is the work environment like for an Accounts Receivable Specialist at EyeCare Partners?

The work environment for an Accounts Receivable Specialist at EyeCare Partners is collaborative and supportive. You'll be part of a dynamic Revenue Cycle Management team that values communication and teamwork. With over 300 ophthalmologists and 700 optometrists under our care, you'll find a diverse range of challenges that encourage professional growth and engagement.

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Common Interview Questions for Accounts Receivable Specialist
Can you describe your experience with managing unpaid claims?

In answering this question, highlight specific instances where you've successfully researched and resolved unpaid claims. Mention your approach to finding out why delays occurred and how you effectively communicated with insurance companies while documenting your findings.

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How do you ensure accuracy when processing invoices?

To answer this, emphasize your attention to detail and organizational skills. You can discuss methods you've employed, such as double-checking entries, maintaining clear records, or using technology to track data and reduce errors.

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What strategies do you use for effective communication with clients and insurers?

Discuss your ability to listen actively and ensure clarity in communication. You can mention how you adapt your style based on the audience and provide examples where your communication led to successfully resolving disputes or misunderstandings regarding claims.

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What is your process for handling a high volume of billing and collections tasks?

Explain how you prioritize tasks, manage time efficiently, and leverage technology or organizational tools to maintain productivity. Providing a specific example of how you've handled such situations successfully will strengthen your response.

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How do you stay updated on the latest changes in billing policies and procedures?

Mention your proactive approach to staying informed, such as attending workshops, participating in webinars, or following industry standards. You could also discuss how you incorporate this knowledge into your daily tasks to improve efficiency.

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Can you explain what EOBs are and their significance in the accounts receivable process?

In your answer, illustrate your understanding of Explanation of Benefits (EOB) and how they provide vital information regarding patient claims. Touch on how you use EOBs to assess whether a claim is paid, underpaid, or denied, and how this impacts the collections process.

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Describe a challenging billing or collections scenario you have faced and how you resolved it.

Provide a narrative of a specific challenge, detailing the steps you took to resolve it. Focus on your problem-solving skills, creativity, and the outcome so that the interviewer can appreciate your proactive work ethic.

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What role does teamwork play in your role as an Accounts Receivable Specialist?

Highlight the importance of collaboration in your work. You can share examples of successful projects or challenges where teamwork led to improved outcomes in collections or financial accuracy.

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How do you approach follow-ups on unpaid claims with clients?

Discuss your strategy for follow-ups, focusing on maintaining professionalism and positivity. Emphasize your understanding of their situation while clearly conveying the importance of timely payments and offering potential solutions for resolution.

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What tools or software do you have experience with that aid in accounts receivable management?

Mention specific software tools you are familiar with, such as billing systems or accounting software. Explain how these tools enhance your efficiency, accuracy, and overall performance in accounts receivable tasks.

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Full-time, on-site
DATE POSTED
December 6, 2024

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