Strategic Client Engagement Engineer

Location: Norwalk, CT | New York City | Boston 

Working Environment: Hybrid 

Your Team’s Impact:  

The FactSet Dealmakers and Wealth SBU (D&W) is responsible for supporting workflows that cater to wealth, banking and other dealmaking clients. Within D&W, the Wealth and Advisory group focuses on Wealth Management Professionals, Financial Advisors, and their workflows. Most new wealth clients receive hybrid combinations of Data Feed/Web Workstation offerings, and our clients represent the majority of the FactSet Web deployments. We are continually growing our user base and oversee some of the largest deals in FactSet history. Wealth engineering is unique with how closely our engineers work with our sales teams and our clients.   

The Strategic Client Engagement engineering group is at the forefront of the partnership between Wealth and FactSet’s clients. This group facilitates client deployments and integrations, tailoring solutions for specific client needs to build lasting partnerships with key technical stakeholders and business contacts at our most notable relationships.  As we have continued to expand our presence in the market, we are looking for a Strategic Client Engagement Engineer to act as a dedicated technical resource and client-facing point of contact.   

 What You’ll Do: 

• Communicate Directly with Clients: Engage with clients through regular meetings and correspondence to understand their business needs and challenges, providing expert technical advice and consultation. 

• Manage Contractual Deliverables: Ensure all agreed deliverables are met within timeframes and to specified quality standards by maintaining detailed project timelines and tracking progress accurately. 

• Coordinate with Internal Teams: Collaborate with various internal departments, including Sales, Product, and other Engineering stakeholders to ensure seamless alignment on client requirements and project objectives. 

• Triage Client Issues: Efficiently prioritize and manage client requests and issues, using the issue tracker to log details, direct emails for urgent matters, and escalate critical issues when necessary. 

• Act as a Single Point of Contact: Serve as the liaison between account teams and technical engineering resources, ensuring clear communication and efficient resolution of client queries and concerns. 

• Consult with Clients on New Projects: Work closely with clients to evaluate and design tailored solutions that align with their strategic goals and facilitate introductions to FactSet’s products and services. 

• Build/Foster Client Relationships: Develop and maintain strong, positive relationships with clients by actively listening to their feedback and continuously improving service delivery to enhance client satisfaction. 

• Understand Foreign Code Bases: Examine and gain insight into external code systems in use by clients, identifying areas that may require intervention or support and tracking down technical bugs. 

• Analyze Logs and Resolve Issues: Perform deep-dive analysis into system logs and data to identify patterns, correlations, and root causes of technical issues, and implement strategic resolutions.

• Develop and Deploy Strategic Code Fixes and Enhancements: Collaborate with development teams to create, test, and deploy code solutions and improvements that address client-specific needs and enhance system functionality. 

What We’re Looking For: 

• 3-5 years of web development experience. 

• Bachelor’s degree in Computer Science or other relevant degree. 

• Experience in the financial services industry with a strong understanding of workflows and challenges. 

• Strong technical, analytical, troubleshooting, and communication skills. 

• Proficiency with Git and other source control management systems. 

• Experience in a client-facing role with direct interaction and engagement. 

• Proficiency with Chrome development tools for application analysis and optimization. 

• Proficiency with Kibana dashboards and query language for data visualization. 

• Familiarity with various JavaScript/Python frameworks.