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Sales and Service Specialist

Description

NOW HIRING A SALES AND SERVICE SPECIALIST FOR AN IMMEDIATE FULL-TIME JOB OPPORTUNITY!

STARTING PAY OF  $44,200 - $49,400 PER YEAR BASED ON EXPERIENCE! 

Do you enjoy working outdoors and helping customers find the best lawn care solutions? Fairway Lawns is hiring a Sales and Service Specialist to generate leads, close sales, and deliver top-tier customer service. In this role, you’ll spend about 80 percent of your time outdoors, working directly with customers to assess their needs and provide expert recommendations. Some Saturday work may be required.

Requirements:

  • Generate and close leads by creating proposals and selling lawn, pest, and tree/shrub services in person and over the phone
  • Re-engage and convert recently canceled customers back to active status
  • Deliver unmatched customer service by responding promptly and proactively to customer needs
  • Analyze customer properties based on emails, calls, and in-person interactions to recommend the best lawn care solutions
  • Support branch management by improving Technician sales and customer service skills
  • Assist with quality audits and customer service follow-ups to ensure high service standards
  • Maintain accurate customer records in Real Green (CRM) based on interactions
  • Identify and implement solutions for continuous improvement in sales and service
  • Perform other tasks as required

Requirements

  • Previous sales and/or customer service experience (preferred, but not required)
  • Ability to work outdoors in varying weather conditions (approximately 80 percent of the time)
  • Strong communication and interpersonal skills
  • Ability to analyze customer needs and provide tailored solutions
  • Basic computer skills for processing transactions and managing CRM records
  • Valid Driver’s License required
  • Willing to work some Saturdays as needed
  • Willing to complete a background check, motor vehicle check, and drug screen

Why Join Our Team?

  • Competitive pay and growth opportunities
  • Hands-on training in sales and customer service
  • Supportive team environment

Perks & Benefits:

  • Weekly pay and monthly performance bonuses
  • Sales commissions and customer retention bonuses
  • Full benefits including health, dental, and vision
  • Paid time off (PTO) and holidays
  • 401(k) with 5 percent employer match

Equal Employment Opportunity Statement

[COMPANY] is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, as required by applicable law.

Average salary estimate

$46800 / YEARLY (est.)
min
max
$44200K
$49400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales and Service Specialist, Fairway Lawns, LLC

Are you ready to take your career to the next level? Fairway Lawns is on the lookout for a dynamic Sales and Service Specialist in South Carolina! In this full-time role, you can expect a starting pay ranging from $44,200 to $49,400 annually, dependent on experience. If you have a passion for the outdoors and love helping customers find the perfect lawn care solutions, then this job is perfect for you. As a Sales and Service Specialist, you'll be spending 80% of your time working directly with customers—assessing their needs and providing expert recommendations that transform their outdoor spaces. Your main duties will include generating and closing leads for exceptional lawn, pest, and tree/shrub services both in person and over the phone. Not only will you be responsible for converting potential clients, but you’ll also have the gratifying task of re-engaging previously canceled customers. Your ability to analyze customer properties based on interactions will help you suggest tailored solutions that meet their needs. With competitive pay, sales commissions, and monthly bonuses, plus beneficial perks like health and dental coverage, you’re set for a rewarding experience. So, if you have strong communication skills, are comfortable working outside in fluctuating weather, and have basic computer skills for managing customer records, we want to hear from you! Don’t miss this chance to grow with a supportive team dedicated to excellence in service.

Frequently Asked Questions (FAQs) for Sales and Service Specialist Role at Fairway Lawns, LLC
What are the main responsibilities of a Sales and Service Specialist at Fairway Lawns?

The primary responsibilities of a Sales and Service Specialist at Fairway Lawns include generating and closing leads by creating proposals for lawn, pest, and tree/shrub services. You'll spend a considerable amount of time outdoors, directly engaging with customers to assess their needs and provide tailored solutions. This role also involves re-engaging canceled customers, delivering outstanding customer service, and maintaining accurate records in our CRM system.

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What qualifications are required for the Sales and Service Specialist position at Fairway Lawns?

While previous sales or customer service experience is preferred for the Sales and Service Specialist role at Fairway Lawns, it is not mandatory. Essential qualifications include strong communication skills, the ability to work outdoors, and the capability to analyze customer needs effectively. A valid driver’s license is required, and candidates must be willing to complete a background check.

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What kind of work environment can a Sales and Service Specialist expect at Fairway Lawns?

As a Sales and Service Specialist at Fairway Lawns, expect a supportive team environment focused on customer satisfaction and personal development. You will spend approximately 80% of your working hours outdoors, engaging with clients and assessing their lawn care needs. It's a dynamic, hands-on role that combines outdoor activity with customer interaction and sales.

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Are there growth opportunities for the Sales and Service Specialist at Fairway Lawns?

Absolutely! The Sales and Service Specialist position at Fairway Lawns offers competitive pay along with potential growth opportunities within the company. Fairway Lawns emphasizes hands-on training in sales and customer service, preparing you for advancement and further success in your career.

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What benefits are offered to Sales and Service Specialists at Fairway Lawns?

Sales and Service Specialists at Fairway Lawns enjoy a range of benefits including competitive pay, weekly and monthly performance bonuses, sales commissions, and comprehensive health, dental, and vision insurance. Additionally, paid time off (PTO), holidays, and a 401(k) plan with a generous employer match contribute to a rewarding employment experience.

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Common Interview Questions for Sales and Service Specialist
Can you describe your sales experience relevant to the Sales and Service Specialist position?

Highlight specific sales experiences, focusing on your ability to generate leads and close deals. Use examples of how you identified customer needs and provided effective solutions, which demonstrates your fit for the Sales and Service Specialist role.

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How do you approach customer service in a sales context?

Discuss your customer service philosophy, emphasizing active listening and effective communication. Illustrate with examples of how exceptional customer service led to increased sales and customer retention, aligning well with the responsibilities of a Sales and Service Specialist.

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What techniques do you use to analyze customer needs?

Share methods you employ to assess customer requirements, such as asking probing questions and observing cues during interactions. This showcases your ability to tailor solutions as expected from a Sales and Service Specialist.

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How do you handle re-engaging a previously canceled customer?

Explain your strategy for understanding why customers left and what value you can offer to win them back. This shows potential employers your commitment to customer relationships, which is vital for a Sales and Service Specialist role.

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What do you think is the most challenging aspect of working outdoors in sales?

Mention potential challenges like weather conditions but redirect the conversation to your adaptability and passion for working outdoors. Highlight how this aligns with being a Sales and Service Specialist at Fairway Lawns.

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How do you stay organized while managing multiple customer interactions?

Discuss tools and techniques you use to ensure follow-ups and task management are efficient, particularly relevant for the Sales and Service Specialist position where CRM proficiency is key.

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What motivates you to succeed in sales?

Share personal motivations or experiences that drive your success in sales, such as achieving targets or helping customers. This aligns well with the Sales and Service Specialist's objective in creating satisfying customer outcomes.

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Can you give an example of a time you exceeded customer expectations?

Relate a specific story where your actions led to exceptional customer satisfaction, emphasizing skills essential for a Sales and Service Specialist at Fairway Lawns.

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How do you effectively communicate with customers?

Describe your communication style, including how you adjust based on the customer's needs and preferences, embodying the qualities needed for success as a Sales and Service Specialist.

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Why do you want to work for Fairway Lawns as a Sales and Service Specialist?

Express genuine enthusiasm for Fairway Lawns' service values and community focus. Relate your skills and aspirations to the company’s mission, reinforcing your fit for the Sales and Service Specialist role.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

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