Clinical Growth Manager – Orlando, FL

As a Clinical Growth Manager at Fay, your primary responsibilities will include identifying and developing referral relationships with clinicians and healthcare organizations, educating providers about our services, and coordinating in-person visits and events in local markets. You'll also be the voice of referring providers internally, sharing insights with our product and growth teams to enhance our outreach efforts.

To apply for the Clinical Growth Manager position at Fay, you should have at least 2 years of experience in sales, partnerships, or clinical outreach, preferably in healthcare or digital health. Excellent communication skills, a knack for building trust quickly, and the ability to manage multiple partnerships across different markets are essential. Being deeply aligned with Fay's mission of making nutrition care more accessible is also crucial.

The Clinical Growth Manager plays a pivotal role in Fay's mission by expanding our referral network, ensuring that more patients can access life-changing nutrition care. By building strong partnerships with healthcare providers and educating them about our services, you'll directly impact the level of care provided to patients and help amplify Fay's presence in the broader healthcare ecosystem.

Key skills for a Clinical Growth Manager at Fay include excellent communication and relationship-building abilities, strong organizational skills for managing diverse partnerships, and a proactive approach to conducting in-person meetings and events. Additionally, being curious, resilient, and eager to learn within a fast-paced startup environment is essential.

At Fay, the culture is mission-driven and collaborative, where heart, hustle, and humility are highly valued. As a Clinical Growth Manager, you'll be part of a team that celebrates wins together, strives for work-life balance, and is dedicated to transforming healthcare one meal at a time. A positive, supportive environment awaits you!

To build relationships with healthcare providers, I would start by researching their needs and how our services align with their patient care goals. Establishing trust through regular communication, showcasing the benefits of collaboration, and attending in-person meetings would be crucial strategies.

In my previous role, I identified a local clinic struggling with patient nutrition referrals. By educating them on our services and hosting an informational event, I secured a partnership that boosted their patient engagement significantly. This experience taught me the value of tailored outreach.

I anticipate challenges in addressing varying healthcare provider needs and balancing multiple partnerships. To overcome this, I would prioritize understanding each provider's unique context and regularly communicate to build and maintain those relationships effectively.

Staying organized involves setting clear priorities, utilizing project management tools, and maintaining a calendar to track meetings and deadlines. Regular check-ins with partners and adapting my strategies based on their feedback is also essential.

I would develop tailored educational materials that highlight the unique benefits of our services, host workshops or webinars for engaging discussions, and use real-life case studies to illustrate the positive impact on patient care.

My motivation comes from a deep-seated recognition of the importance of nutrition to overall health. I am passionate about connecting people with services that can improve their lives, and being part of a mission-driven team aligns perfectly with my values.

While working with various healthcare providers, I adapted my communication style based on their professional backgrounds and knowledge of our services. I found that using straightforward language and focusing on shared goals fostered more productive conversations.

I evaluate partnership success through metrics such as the volume of referrals generated, the satisfaction level of partners through feedback, and the overall impact on patient care. Regular follow-up meetings to gauge the partnership’s health are also essential.

To increase referral rates, I would identify key stakeholders among healthcare providers, share success stories, provide ongoing education on our services, and establish a feedback loop to continuously align our offerings with their needs.

Partnerships are essential because they leverage available resources, expertise, and relationships to create a more integrated healthcare experience for patients. In nutrition care, collaboration enhances access to vital resources, ensuring that patients receive comprehensive support.